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Paid Out vs Cash Refund
1. Paid Out Cash disbursed by the hotel on behalf of a guest and charged to the guest’s account as a cash advance. A Paid out is built as charge code with the flag "Reduce from Cash". A Paid out will reflect under charges on the Revenue Report and on ...
How do I confirm my Apex Availability?
The Apex availability is fluid and can be affected by many aspects. The best way to see your availability breakdown is by using the Availability Detail Report for the room and dates in question. If you think there is an issue with your availability, ...
Why can I not allocate a room number to my reservation in Apex?
In order to allocate a room number to a reservation in Apex please follow the below steps: 1. Have you checked the Room Chart? Navigate to the Room Chart by either using the icon on the Speed Bar or selecting Processing -> Reception -> Room Chart. ...
How do I find a past reservation in Apex?
In order to find past reservation in Apex please follow the below steps: 1. Archived Lookup Should reservations not be found in the Reservation Lookup they will most likely be in the archive. Depending upon Apex system settings cancelled or no-show ...
How do I fix Reductions processed in the wrong month in PlusCentral?
In order to reverse a Reduction that was processed in the incorrect month or financial period on PlusCentral the below steps must be followed: 1. Reduction Reversal Navigate to Processing -> Stock Processing -> Reductions. Duplicate the Reduction ...