In Apex, how to fix the Incorrect Debtor/Agent Profile assigned to a reservation from CRS?
When a reservation is received on Apex from the Central Reservations system, it may occur that the incorrect Debtor/Agent profile is assigned to the reservation.
There are one of two reasons why this happens:
Reason 1
- The Incorrect CRS code is assigned to the Debtor/Agent Master.
- Check that there aren't duplicate CRS codes assigned to multiple profiles in Apex.
- Confirm with Central reservations what the correct Agent code is on their side.
Reason 2
- The "Use as CRS Default Tick" is active on the Debtor/Agent Master in Apex. When the "Use as CRS Default tick" is active all Agents from CRS will default to the ticked / activated Debtor master in Apex.
- If any Debtor/Agent Master has this tick, Apex will assign this master to the reservation.
- Untick this and all future reservations will be assigned the correct Debtor/Agent Profile.