PlusPoint not opening - Database or Server not Connected

PlusPoint not opening - Database or Server not Connected

Message received when trying to open PlusPoint:
Database: [PlusPoint_Database name] or Server: [Server name or IP Address,1433] Not connected

In order to find where the issue may lie need to determine if this is occurring only on the workstation or on the server as well
PlusPoint opens on Server not on workstation
If PlusPoint is opening on the server but not on the workstation it may be due to one of the following:
  1. Workstation is not connected to the server over the network, check the network connection.
  2. The workstation cannot 'see' the HTI folder on the server, IT to check permissions.
  3. The Firewall is on, on the server and/or on the workstation which may may be blocking PlusPoint from opening. IT can add exceptions to the firewall to allow PlusPoint.exe and PlusCentral.exe
  4. Antivirus on the server or workstation may be preventing Apex from opening. IT can add exceptions to the antivirus to allow PlusPoint to run.
PlusPoint does not open on Server
If PlusPoint is not opening on the server it may be one of the following:
  1. SQL Server Service has stopped running. Click on Start, go to Run, Type in Services.msc, look for SQL Server (SQLEXPRESS) right click on the service and click on start. If the service does not start up, please contact your Client Success Team.
  2. The IP or Server name has changed, please enquire with IT if this is the case and contact your Client Success Team to update the files with the updated Server name or IP address. IT needs to ensure the IP address is static.
  3. Firewall or Antivirus is preventing application from opening. IT to check the exceptions.
  4. A Virus has infected the files in the HTI folder, IT needs to check this and clean-up. Please check for any backups or try recover backup of the database or the data folder so that PlusPoint can be recovered. Please contact Client Success Team to assist in recovering PlusPoint.


    • Related Articles

    • Apex not opening - Database or Server not connected

      Message received when trying to open Apex: Database: [Apex_Database name] or Server: [Server name or IP Address,1433] Not connected In order to find where the issue may lie, we need to determine if this is occurring only on the workstation or on the ...

    • How to do a PlusCentral System Backup?

      Database Backup Automatic backups are performed every day whilst running the End of Day process on the POS. The manual backup is usually done for system maintenance procedures or when unfavorable weather conditions are experience threatening the use ...

    • How do I create a PlusPoint shortcut?

      In order to create a PlusPoint or PlusCentral shortcut on your Desktop the below steps need to be followed:  1. Shortcut Click on the Windows Menu button, Select or Search for the "RUN" Option . Enter the IP Address of the server or the Computer name ...

    • What is PlusPoint Auto Upgrade?

      1. Introduction PlusPoint Users will now have the ability to upgrade PlusPoint by themselves. Users that have access will be able to use the "Check for updates" feature in the support menu. Internet access is required. This feature connects to a ...

    • How to access the PlusCentral System Backups

      The backups are in the HTI folder located on the Server. Please follow the below steps on how to navigate to the backup folder: 1. Right-click on the PlusCentral shortcut on the desktop 2. Click on "Open file location" 3. Open the Backup folder 4. ...