Communicate Updates on the GDS

Communicate Updates on the GDS

Hotels who want  to communicate important information to travel agents and the corporate travel community messages can be added that will display on the GDS.

The GDS does not have an "alert" field, however there are workarounds to display important information or updates about the property.

Your client success team will be able to add these messages on SynXis for all GDS's your property is linked to.
These messages will remain in place until such time as you request your client success team to remove or update them.

Log a ticket with your client success team with your message and where your would like the message to be displayed

Fields where information can be displayed on the GDS:

Marketing Messages
There are 2 GDS marketing messages available. The Seamless Response is a short message that displays with rate availability in Amadeus, Apollo/Galileo, and Worldspan. The Booking response is a longer message that displays after the reservation has been confirmed. Both of these fields are only visible to agents working in the GDS directly and are best used to communicate the closure of key hotel amenities such as restaurants, fitness centers, daily housekeeping, and spa services

Examples:

Seamless Response (35 characters, including spaces)
  1. Room Service dining only thru May15
  2. Ltd Property Services through May15
Booking Response (150 characters, including spaces)
The fitness center restaurant and spa are currently closed. Room service will be available from 6am-10pm daily and housekeeping is on request only.

Property Description
The GDS property description is a larger field and it is likely you have enough available space to insert a full statement at the beginning.
Start with a header to draw the eye to text.

Example:

—Temporary Closure— XYZ Hotel will temporarily suspend hotel operations until May 1 2020. We made this decision out of an abundance of caution. The health and safety of our guests and employees continue to be our top priority. For guests with reservations that booked directly through a travel agent or corporate booking tool rest assured that your reservation will be automatically cancelled and any deposit applied will be refunded. We encourage agencies to cancel these reservations in the GDS as well so all downstream itineraries and reporting systems will remain accurate.

Rate Description
The rate description field can be used to communicate the closure of key hotel amenities such as restaurants, fitness centers, daily housekeeping, and spa services. Unfortunately, the text would need to be added to every rate available in the GDS channel.

Example:

–Important information– the health of our guests and employees is our top priority. Our housekeeping staff will be taking all necessary precautions to fully sanitize each room between guests. To support social distancing we will be discontinuing all spa related services and limiting our dining options to room service.

Local Landmark
This 19 character field is specific to the Sabre GDS and has high visibility in the Sabre Red Workspace. It would be an ideal field to communicate a full closure:

Examples:
  1. Clsd Until May 1st
  2. Spa-Dine Temp Clsd
  3. Room service only

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