Date Format in Call Center

Date Format in Call Center


Introduction

Call Center will use your language and locale settings in your browser for date formatting. 

If Call Center displays dates in the US format (MM/DD/YYYY) instead of the UK format (DD/MM/YYYY), follow the steps below for your specific browser.

Browser Settings

1. Google Chrome & Microsoft Edge

  1. Open Settings: Click the three dots (⋮ or ⋯) in the top-right and select Settings.

  2. Navigate to Languages: Click Languages on the left sidebar.

  3. Add English (United Kingdom): Click Add languages, search for "English (United Kingdom)," and click Add.

  4. Set as Primary: Click the three dots next to English (United Kingdom) and select:

    • Display Google Chrome/Edge in this language.

    • Move to the top.

  5. Relaunch: Click the Relaunch button to apply.

2. Brave Browser

Brave is built on Chromium, so the process is very similar to Chrome but with a slightly different menu layout.

  1. Open Settings: Click the "hamburger" menu (☰) in the top-right and select Settings.

  2. Languages: Click Languages on the left-hand menu.

  3. Add UK English: Under the Preferred languages section, click Add languages. Search for "English (United Kingdom)" and click Add.

  4. Set as Display Language: Click the three dots next to English (United Kingdom) and check Display Brave in this language.

  5. Prioritize: Select Move to the top to ensure websites use the $DD/MM/YYYY$ format.

  6. Relaunch: Click the Relaunch button.

3. Mozilla Firefox

Firefox manages languages through its "General" settings tab.

  1. Open Settings: Click the menu button (☰) and select Settings.

  2. Find Language: In the General panel, scroll down to the Language and Appearance section.

  3. Select Language: Under Language, click Search for more languages... in the dropdown.

  4. Add & Order:

    • Click Select a language to add... and choose English (United Kingdom) [en-gb].

    • Click Add.

    • Use the Move Up button to place it at the very top of the list.

  5. Apply: Click OK and restart Firefox.

4. Safari (macOS)

Safari uses your Mac’s system-wide settings to determine date and time formats.

  1. System Settings: Click the Apple Menu () > System Settings (or System Preferences).

  2. Language & Region: Go to General > Language & Region.

  3. Add English (UK): Under Preferred Languages, click the plus (+) button. Add English (UK).

  4. Make Primary: When prompted, select Use English (UK) as your primary language, or drag it to the top of the list.

  5. Restart Safari: Close Safari entirely (Cmd + Q) and reopen it.

Verification: How to Check if it Worked

To confirm the change, look at a date field in call center . It should now follow the UK standard:

UK Format: DD/MM/YYYY (e.g., 31/12/2026)

US Format: MM/DD/YYYY (e.g., 12/31/2026)


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