How do I reverse an incorrect Charge made on a Debtors Master statement in Apex?
In order to correct an incorrect charge manually created on the Debtor Master the below steps needs to be followed:
1. Debtors Masters
- To correct a Charge, you will need to post a "Charge Correction" against the incorrect line item. Please ensure that the "Charge Correction" code exits by navigating to Administration -> AR Codes -> Debtors Posting Codes.
- Ensure that the "Charge Correction" code details have been completed especially if it needs to be associated with an accounting system and general ledger numbers are required. Thereafter ensure that the "Revenue Group" is set as a discount or payment seeing that this will reverse the charge.
- Next navigate to the Debtor Master statement where the correction needs to take place.
- Select the line item and click on the "Post" button.
- Continue to enter the Property Code, Posting Code (Charge Correction), Amount that needs to be corrected, the line item where the amount needs to be, as well as the reference.
- Please ensure that your ageing date matches the ageing date on the Item line you wish to correct.
- Next click on the "Save" button.
- The amount will now have been reversed and the correct charge can by added by clicking on the "Post" button and adding the details as normal.
Related Articles
How do I reverse an incorrect Payment made on the Debtor Master Statement in Apex?
In order to reverse an incorrect payment made on the Debtor Master the below steps needs to be followed: 1. Debtors Masters To correct a Payment, you will need to post a "Payment Correction" against the incorrect line item. Please ensure that the ...How do I fix an incorrect Payment amount on an invoice in Apex?
In order to fix an incorrect Payment on an active invoice in Apex please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...The wrong amount was charged on my Front Office Invoice and sent to my Debtor's Statement, how do I fix this?
In order to reverse the revenue that was charged on a normal Front Office invoice and then sent to the Debtor's statement, follow the below steps: Is the Invoice status Closed or Open? 1. Invoice is still Active If the invoice is still active a ...How do I fix an incorrect Payment amount on an invoice in NebulaPMS?
In order to fix an incorrect Payment on an invoice in NebulaPMS please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...What effect does Purge Zero have on my Debtors Statement?
1. Purging Accounts Purging of zero line transactions needs to approached with caution as these transactions/items will no longer appear on the Debtors statement once the purge has been done. It is advisable to make a backup first before doing the ...