How do I add a new Employee in NebulaCRS?

How do I add a new Employee in NebulaCRS?



Introduction

In order to add a new Employee for NebulaCRS please see the following steps below:
  1. To add a new employee log into NebulaCRS. Then navigate to Profiles Tab > User Groups or Users (on left menu pane).
  1. User Groups are usually predefined upon installation with rights assigned per User Group. Should the User Group already exist please see 2. Users below.
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1. User Groups

  1. User groups are defined by adding a group for every department. The Administrator group is present by default, and only HTI utilizes this group.
  1. To create a new Group click on the "New" button. Thereafter complete all the Group details such as:
Info
General Tab
  1. Name: Enter a Name for the Group.
  2. E-mail: If available, record a email address for the contact of this Group.
  3. Web address: If available, record a web address here.
  4. Telephone: If available, record a telephone number for the contact of this Group.
  5. Fax: If available, record a fax number for the contact of this Group.
  6. Postal address: If available record a postal address here.
  7. Postal code: If a postal code is recorded, provide the code here.
  8. Physical address: If available, provide the address of the contact for this Group.
  9. Contact name: Provide a primary Contact name who will act as the Contact for this Group.
Info
Managing User Rights
  1. User rights are managed from the Users module. The User Rights are controlled on the Group of Users as opposed to the individual Users. 
  1. To activate the User Rights display, highlight the User Group applicable and select the "Rights Tab" located on the top panel. Assign the rights from the "Available Rights" column on the left to the "Assigned Rights" column on the right.

Field

Description

Reservation

View reservations

Allow the User Group to view reservations

Make/Edit reservations

Allow User Group to make new reservations and edit existing reservations

Edit past reservations**

Grants an employee full functional access to past reservations. This user right is not required to add itineraries or amend memos on past reservations

Edit reservations across channels

Disables the ability to edit reservations in a different channel than where it was originally made. Example: A reservation was made on the Web and therefore cannot be amended from CRS.

Copy Reservations

Allow copying of reservations.

Edit past and cancelled reservations non stay info**

Grants an employee access to amend past reservations and cancelled non stay information.

Make/Edit 'Hold' reservations

Allow for making of new Hold reservations, and editing existing Hold reservations.

Add new agent profile from reservation**

Allow the User Group to add an Agent or Company from the reservation front end.

Override Account in reservation

Allow for the manual override of an account in reservations.

Edit guest history

Enable a user to edit guest history master files.

Override Cost in reservation*

Allow the overriding of Cost for accommodation / service in reservations.

Allow Service only reservations**

Enable this user group to make reservations containing only a Service and no Accommodation itinerary lines.

Override Status in reservation**

Permit manual overrides to the reservation status.

Override Inventory Availability in reservation

Allow for the override of Inventory availability on the itinerary amend window.

Override Redemption in reservation

Permit the overriding of Redemption status in reservation.

Override Rate Availability in reservation**

Allow for the override of Rate availability on the itinerary amend window.

Update ‘No Rate’ reservations**

Allows the user to update reservations with “Rate TBA” in ‘Amount’

Export Reservations

Permits the user group to use the export of reservation detail to .csv format functionality.

Cancel Reservations

Restricts the ability to cancel a reservation from the ‘Open’ screen as well as the cancellation of an itinerary line on an on-screen reservation.

View full credit card**

Added user right 'View full credit card' which will, if disabled, display the credit card number as printable in the eRes front-end as well as in WebAdmin. Please note that the user right will initially be enabled for all User Groups.

Add/Edit name list memo

Permit the user to amend the name list memo.

Cancel PMS Owned Reservation

Cancel reservation in which PMS has taken ownership

Overbooking allowed

Permit overbooking.

Auto Assign Service Date

When enabled, the Service date is automatically set in accordance with the Transfer Type per Service. If disabled, the User is prompted for the Service date after booking a Property with mandatory Services linked, or after booking Services.

Override Rate

Permit overriding of Rates Value.

View reservation rates

Enables the viewing of Reservation Rate values. If disabled the user group

is unable to view any Rate value:

  • On Itinerary level

  • On Density chart

  • On Deposit triggers

  • On Services

  • On Confirmation Vouchers

  • On Reservation history

Book Manual rates

Allow assignment of Manual Rate types to the reservation.

View cruise chart*

User has access to cruise chart in inMotion module

View allocation chart*

User has access to allocation chart in inMotion module

Allow Discount on reservation

Allows a user group to assign a discount to a reservation.

Administration

Manage System Codes

Allow management of System Codes.

Manage Properties & Inventory

Permit management of Properties and Inventories.

View Rate Reports

View Rate reports on NebulaCRS

Import Rate Demand Calendar

User is able to import demand calendar

Manage allocations

Permit Allocation management.

Manage Inventory Availability

Determines whether the availability upload to eRes® from eRes® WebService is allowed.

Closeout rooms

Allow closeout of rooms.

Manage Vouchers

User has right to add, edit and redeem vouchers

Manage Services

Permit Service management.

Manage rate codes

Permit Rates management.

Manage rates hotel specific

Permit management of rate settings for property and rate markup. Assign to users if they require access to the demand calendar.

View Demand Calendar

View demand calendar requires manage rates user right

Manage base rates

Load rates under base rates

Manage Demand Calendar

Paint demand calendar

Manage rate supplements

Assign values to rate supplements

Manage base rate options

Edit settings under base rate options

Assign rates to hotels

Assign rate codes to property

Manage agents

Permit Agent management.

Manage contracts

Allow management of Contracts.

Manage Restrictions & Rate Closeouts

Permit management of Restrictions and Closeouts.

Rate Closeouts by Rate Groups only

Allow Rate Closeouts by Rate Groups.

Set yield points

Permits the user group to set yield points from the WebAdmin application.

Manage yield points by day

Permits the user group to manage yield levels from the WebAdmin application.

Manage demand calendar override

Permit override of values on calendar

View demand calendar override

View override calendar

Publish Rates

Publish rate changes

Roll Rates Forward

Permit user to roll rates

Manage users

Permit User management.

Change user password

Update user passwords

Manage user password restrictions

Permit user to make changes to password restrictions

Unlock locked out user

Permit user to unlock user login

Manage Cruise Schedules*

Permit management of Cruise Schedule

Manage Channels

Permit management of Channel Mappings

Channel Cxl / No Show**

Permits reservation user to flag the reservation as a No Show or Cancellation for Booking.com Nebula Interface

Email template edit.

Permit management of email templates in Call Center

Managed Services

NB! Do not assign to System Administrator User Groups

View Only Brands

Users will have view only rights to Brands under Inventory

View Only Hotels

Users will have view only rights to Hotels under Inventory

View Only Inventories

Users will have view only rights to Inventories under Inventory

View Only Inventory Close-outs

Users will have access to Inventory Closeouts required Manage Properties & Inventory

Hide Hotel Filters

Hide Hotel Filters for users under Inventory

Hide Special Requests

Hide Special Requests for users under Inventory

General

View Property email history

Enables the user group to view history of confirmations sent to properties.

Run reports

Permit User group to run eRes® Reports.

Add/Edit Special Dates**

Allows the User Group to Add / Edit / Remove special dates on the Density chart.

Orbit Allow Best Fit

Applicable to Orbit Programme, will allow the user to access the best fit option. This function is to optimise rooms on the room chart to provide the most effective fit.

Allow inMotion Access*

Users have access to inMotion module for cruise ships

Allow Call Centre Access

Users have access to Call Centre Reservations Module

Allow NebulaCRS Access

Users have access to CRS Admin Module

Allow Web Service Access

If enabled, the Web Service is allowed to connect to eRes® with the username and password combination set up in Users.

Deposits

Manage deposit policies

Permit Deposit Policy management.

Override deposit policy

Allow the override of Deposit Policy on reservation front end.

Override deposit triggers

Allow User Group to override Deposit Triggers.

Capture deposits received

Permit deposit captures.

Allocate package deposit

Allow allocating the package deposit.

View deposits received

Allow the user to view captured deposits only, so the “ADD” deposit button is being removed/disabled.

Manage Cancellation policies

Permit Cancellation Policy management.

Override Cancellation policy

Allow User Group to override Cancellation Policy.

Content Manager

Allow Content Manager Access

Users have access to Booknow 2.0 Content Manager Module

Rate Description Hotel Specific Only

Users can only edit Rate Descriptions for the Property/s assigned to their user group. NB! Do not assign to System Administrator User Groups

Central Billing

Cent Bil: Generate & Print Invoices*

Permit the generation and printing of invoices in Central Billing.

Cent Bil: Reprint Invoices*

Permit the reprint of an invoice in Central Billing.

Cent Bil: New Credit Notes*

Allow new credit note creation in Central Billing.

Cent Bil: Edit Credit Notes*

Allow credit notes to be edited in Central Billing.

Cent Bil: Print Credit Notes*

Permit the printing of credit notes in Central Billing.

Cent Bil: Close Periods*

Permit User Group to close financial periods in Central Billing.

Accounting: Manage GL Numbers*

Allow GL number management in Accounting.

Accounting: Run Export*

Allow the export to Accounting packages.


Warning
NOTE: All rights under the "Managed Services" category are managed separately and are only applicable to clients that have the Managed Services Portal.

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Properties

Properties have to be loaded against the User Group profiles for the Group to have access to the Properties on the reservation front-end, for utilization in the reservation process. Properties are loaded on the Group level, and all Users belonging to the Group have access to work with the loaded Properties.
  1. To load Properties against a User Group profile ensure that you have the correct User Group highlighted on the top panel of the Users module. 
  1. Select the "Properties Tab", and the "Group -Properties" screen will be displayed.
  1. The screen will be divided into the sections "Available Properties" and Assigned Properties". 
  1. Assign the properties from the "Available Properties" column on the left to the "Assigned Properties" column on the right.
  1. To "Remove" Properties from the "Group has access to" column, highlight those Properties and select the "<-" left arrow button situated between the two columns. The Properties are then moved to the "Available Properties" column, meaning no access to these Properties for the current User Group.
  1. Once the Properties have been added remember to click on "Save"
Alert
Please Note
  1. The Administrator Group, by default, has access to all Properties listed.
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Sites
  1. For Booknow 2.0 Content Manager, user groups can be granted access to manage content for their Sites. 
  1. The Administrator Group, by default, has access to all Properties listed.
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Report Users

Report rights can be set on the User Groups level. When the report rights are set, users on the User Group level affected have access to all reports that are checked on the Report Rights screen. 
  1. To access the Reports Rights screen, ensure that you have the required User Group selected, then click on the "Reports Tab".
  1. Simply select the Report categories that the selected User Group should have access to. 
  1. Drill down by expanding the nodes on the left-hand side if a User Group should only have access to a selected few reports in a reporting category.
  1. Only reports checked are accessible for the selected User Group.
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2. Users

  1. After the User Groups are added, select the "User" option on the left menu pane and select the "New" button at the top. 
  1. Next complete the Users details:
  1. Name: Enter the users name and surname.
  2. Login Name: Enter the Login name that will be used as the "Username".
  3. User Group: Assign the applicable user group to this user. Remember that the above rights will now apply to this user.
  4. E-mail: Provide the e-mail address of the user here. REQUIRED for SSO
  5. Telephone: Enter a telephone number for this user.
  6. Fax: Enter a fax number for this user.
  7. Allow Login: Specify whether this user is authorised to log into the system.
  8. Account Locked: Exceeded password restrictions can lead to an account being locked. Here an administrator can unlock it.
  9. Language: Specify the user's preferred language
  10. Country: Specify the country in which the user is based. The country is only required for eRes instances where Tax exemption is applied. Refer to Tax exemption for more information.
  11. Remember to click on "Save" once done.
Alert
Note: The user's password is only created once the user profile is created. Highlight the user then click on the "New Password" button situated at the very top right corner. The system will now prompt you to create your password.


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