In order to add a new Rate Code the below steps need to be followed.
Rate Codes form the core of Rate Management and Reservation processes. Rate Codes are built and linked to a Rate Type.
Rate Types can be defined as Public Rates, Contracted Rates, Loyalty Rates and Manual Rates. Rates are activated on the reservation front-end by means of information entered towards the Rate Types:
- Contracted Rates: are activated and loaded in the pool of available Rates when the user enters an Agent (with defined contracts) on the reservation (either on the Start New Reservation screen or the General section of the Client details page).
- Loyalty Rates: are activated and loaded in the pool of available Rates when a Loyalty Guest number is entered on the reservation.
- Public Rates: are always active and loaded in the pool of available Rates (provided that they are defined).
- Manual Rates ( Complimentary Rates) are always activated and loaded in the pool of available Rates, (provided that they are defined), Manual Rates may only be assigned to an itinerary if the user has the "Book Manual Rates" user rights assigned. Manual Rates will never be auto assigned to the itinerary, instead, as the name suggests these Rates are to be assigned manually by the operator.
It is possible to have a combination of Rate Codes from different Rates Types available for the reservation session. This is accomplished by entering, for example, a Corporate and a Loyalty guest number on the reservation. In such an instance Contracted, Loyalty, Public and Manual Rates are available in the pool of Rates for the reservation session.
As the user books an itinerary during the reservation process, available Rates are constantly being evaluated behind the scenes to determine the Best Available Rates (or BAR) for the stay criteria reserved.
As the evaluation of BAR takes place NebulaCRS checks all the yield parameters (Rate Closeouts, Rate Restrictions, and Opportunity Cost) before assigning BAR to the itinerary line booked.
1.1 Creating a New Rate Code
To add a new Rate code select the "New" button, the Rate Wizard will open and the Rate code details can be entered. The user can now select to create a Base or Derived/Linked Rate.
- To create a Base Rate select "Base Rate" on the Rate code screen and click on the "Next" button.
- Enter the new Rate code and Rate Name. Nebula supports up to 10 alpha-numeric characters. Thereafter select the "Next" button.
- Select the Rate Type the new Base Rate code will belong to for example, Public (open for all to use), Contracted (for corporates or agents) or Manual (complimentary rates).
- Thereafter click on the "Next" button.
- Next select the Meal Plan the Rate code should be linked to. The Meal Plan code indicates to the NebulaCRS user what the Rate includes in terms of boarding and lodging. Organisations that manage all Rates and yielding parameters from within NebulaCRS may use the Meal plans to identify those Rates that include meals.
- Click on the drop down menu and choose one of the plans.
- After the Meal plan has been selected click on the "Finish" button.
- After the button is selected the Base Rate will be created and a message will be displayed to inform the user the changes have been successfully saved.
1.1.2 Additional Settings
To complete additional settings for the newly created Rate code select the Rate code and the settings screen will be displayed.
The Additional fields are:
- Rate Group: Select the Group the Rate Code will be linked to for example Rack. Note that when adding a new Rate code that is linked to a Closed out Rate Group (or Restricted Rate Group) then the new Rate code will also be closed out.
- Market: User to indicate this Rate code's default Market. Select the drop down to access the Search for Market screen. If defined, the Market defaults to the reservation Guest Details page, however if a default Market has been specified on the agent's profile then that will take preference. When a source code has a default Market, then the rate code Market will take preference on the guest details page.
- Default Plan: Enter the default Meal Plan for the rate code.
- Linked to: If you are creating a Rate code to be linked to an existing Rate code, select the rate here.
- Rewardable: When affiliated with a Loyalty Program, Rate codes may be set up to reward towards a certain scheme when a guest presents a loyalty card.
- Redeemable: When affiliated with a Loyalty Program, Rate codes may be set up to "Redeem" points when a loyalty card is presented. The process of Redeeming points takes place when the guest utilises the accrued points to pay for accommodation at a participating Property.
- Levy included: Indicate here whether the Rate includes Tourism Levy.
- Max Pax: Specify the maximum number of guests (Pax = Max Adults + Max Kids) allowed to occupy a room that utilises this Rate code.
- Max Adults: Specify the maximum number of Adults allowed to occupy a room that utilises this Rate code.
- Max Kids: Specify the maximum number of Kids allowed to occupy a room that utilises this Rate code.
- Low Rate: When this is a particularly Low Rate, like a special or staff rate, you would indicate it here. The effect of this Low Rate indicator is that the Inventory display and itinerary line will show asterisks next to them, indicating to the user that Low Rates are present on these dates/reservation.
- Individual: Indicate whether the Rate code should be made available when dealing with an individual reservation.
- Group: Indicate whether the Rate code should be made available when dealing with a group reservation.
- Show: This field must be activated for the Rate code to display, if unticked the Rate code will not show.
1.1.3 Derived Rates
Derived Rates or Linked Rates refer to rates linked to a Base Rates. These rates can be marked up or down without building derived rate amounts. The Derived Rate code feature of NebulaCRS could very well eliminate a vast amount of the administrative work involved in defining and managing Rates.
Rack Rates are built as per normal. Once the Rack Rate setup is complete we proceed with building the Rate codes that we require in the Rate codes module.
These Rate codes are then linked to our initial Rack Rate, plus or minus a percentage. As a result the Derived Rates are made available wherever we have defined our initial Rack Rates, with the same Rate periods, plus or minus the percentage as indicated.
All Rate rules in terms of Rate Types (Contracted, Loyalty, Public and Manual) as well as Revenue Management parameters, such as Rate Closeouts, Restrictions and Opportunity Cost, are still honoured. When the Rack Rates are adjusted the changes filter down to all the Derived/Linked rates.
- To add a new Rate code select the "New" button, the Rate Wizard will open and the Rate code details can be entered. The user can now select to create a Derived/Linked Rate.
- To create a new Rate select "Derived Rate" on the Rate Code screen and click on the "Next" button.
- Enter the new Rate code and Rate Name as seen below. NebulaCRS supports up to 10 alpha-numeric characters. Thereafter select the "Next" button.
- Select the Rate Type the new Derived Rate code will belong to for example Public (open for all to use), Contracted (for corporates or agents) or Manual (complimentary rates).
- Thereafter click on the "Next" button.
- Select the Rate drop down that the Derived rate should be based on or linked to, together with the markup or markdown percentage or amount.
- Next select the Meal plan the Rate code should be linked to. The Meal Plan code indicates to the NebulaCRS operator what the Rate includes in terms of boarding and lodging. Organisations that manage all Rates and yielding parameters from within NebulaCRS may use the Meal Plans to identify those Rates that include meals.
- Click on the drop down menu and choose one of the plans.
- The Last step is to select the Hotels the Derived rate should be linked to.
- After the hotel selection has been made click on the "Finish" button.
- The Derived Rate will be created and a message will be displayed to inform the user the changes have been saved successfully.