How do I create a Rate Closeout in NebulaCRS?

How do I create a Rate Closeout in NebulaCRS?

Rate Closeouts are created when we do not want Rates to display on certain Channels, such as the Web or Additional Distribution Systems. When a Rate is closed out it will not be displayed as a Rate available to be attached to a reservation. The next Best Available Rate will be assigned.

Rate Closeouts are date specific and could be Property, Rate Group and Room category specific. Rates may even be closed out by channel for Global Distribution Systems (GDS), Web and CRS, or alternatively for all channels. In addition, Rate Closeouts may be made Source code specific.

In order to create a Rate Closeout in NebulaCRS the below steps need to be followed:
Please note
Rate Closeouts can no longer be added, edited or deleted in eRes as from version 2019.1. Therefore the below steps need to be followed to ensure the correct procedures take place.

1. Rate Closeouts
Navigate to Revenue -> Rate Closeouts.

To add a new closeout click on the "New" button, thereafter the Rate Closeout screen will be displayed and the below details  need to be completed. Once again please be aware we are selecting where this Rate should NOT be available. So ticking the fields will effectively be closing them out.
  1. Start and End Date: Specify the Closeout start and end date, these are the dates during which the closeout will be active.
  1. Room Category: Should this Rate Closeout only apply to one Room Category, it can be specified by selecting the Room Category below the dates. Alternatively leave this field blank and it will apply to all Room Categories at the selected hotels. Please note that the Hotel should be selected first in order to populate the Room Category field.
  1. Rate Codes: Next specify which Rate Codes need to be closed out by ticking the Rate Codes. Please also ensure the rate selected is valid. Please note that should this field be left blank (without any ticks) All Rate Codes will be selected and thus closed out.
  1. Hotels: The Rate Closeout may be Hotel specific or it may be valid at all hotels. Select the Hotel/s where the closeout should be applied by ticking them. Please note that should this field be left blank (without any ticks) All Hotels will be selected and thus closed out.
  1. Channels: Rate Closeouts can be Channel specific, select the channels applicable to this closeout. If (for example) the Channel Web is closed out by ticking it, then the closeout will only be valid for Web interfaces, meaning the restriction for Channels GDS and CRS will still be open for sale, or unrestricted. The Rate will then not be available on BookNow (Web) for example but will still be available on eRes and the GDS. Note that if this field is left blank (without any ticks) it will apply to all channels and they will all be closed out.
  1. Sources: Indicate which Source Codes are to be closed out. A closeout can also be made Source Specific. The Channel selected might be ADS, but we only want the Rate to be closed out to Agoda for example, so only Agoda as the source will be selected. Please note that should this field be left blank (without any ticks) All Sources will be selected and thus closed out.
Once the information has been completed select the "Save" button. The newly created Rate Closeout will now be listed on the Rate Closeout screen. 
Please Note
  1. It is important to note that under the "Unpublished" header the status will be displayed as "New". 
  1. The newly created Rate Closeout will need to be published to eRes before it will be active, much the same as Rates are published to eRes.
  1. Once the Rate Closeout has been successfully saved (before publishing to eRes) it cannot be edited. Should changes need to be made the Rate Closeout has to be deleted and recreated.
2. Publish
  1. To Publish the Rate Closeout navigate to Revenue -> Publish.
  1. Rate Closeouts that have not been published yet will be displayed on the screen as "Unpublished". Select or tick the Closeout and select the "Publish" button.
  1. While the closeout is being published a "Refresh" button is available to refresh the screen, the publishing functionality may take a minute or so.
  1. The Rate Closeout will then be published to eRes, please navigate to eRes to ensure the Rate Closeout is indeed present.

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