How do I fix an "Invoice in use" message on PlusPoint when no one is working on the invoice?

How do I fix an "Invoice in use" message on PlusPoint when no one is working on the invoice?

Should it happen that PlusPoint keeps showing the "Invoice in Use" message although no one is working on the invoice and a shift needs to be closed the below steps need to be followed: 

1. System Lockout
In order to release this invoice a POS lockout is required.
  1. Access PlusCentral and navigate to Administration -> General Administration -> System Configuration.
  1. Click on the "Point of Sale" tab and find the option for the "Lock out POS Terminals for maintenance" setting.
  1. Select the "Change" button at the top of the page and activate this setting, click on the "Save" button.
  1. Thereafter wait 20 seconds for PlusPoint to close on all workstations.
  1. Remove the lockout option as explained above and re-save. Access PlusPoint and the invoice should be unlocked for the user to close and run their shifts and/or End Of Day process as normal.

    • Related Articles

    • How do I install Fingerprint readers for PlusPoint?

      Please Note PlusPoint ONLY supports Digital Persona Fingerprint Devices. Each workstation that is going to use a Fingerprint reader needs a driver to be installed for the device to work. 1. Employee Codes Once you have installed the drivers navigate ...

    • How do I reopen a closed invoice on the Point of Sale?

      In order to reopen a closed invoice on PlusPoint please follow the below steps:  1. Control Menu Please note you will require Supervisor rights to complete this action. Open PlusPoint and select "Show Closed" at the top of the page. Select the ...

    • What is PlusPoint Auto Upgrade?

      1. Introduction PlusPoint Users will now have the ability to upgrade PlusPoint by themselves. Users that have access will be able to use the "Check for updates" feature in the support menu. Internet access is required. This feature connects to a ...

    • What is PlusPoint Hyperspace?

      A facility was added to move clients to a future date without having to run multiple End of Days and Month Ends to get there. This is only available in PlusPoint version 1.95 revision 0511 and above. Only HTI will have access to this newly added ...

    • PlusPoint V1.88

      Defects Resolved Jira Number Module Revision Description Zoho Number PP-231 Administration 1021 Sales Batches sent to PlusCentral are blank When two outlets were built in NebulaPOS the sales import from the one was overriding the other. The Property ...