How do I re-instate a No-Show Reservation in NebulaPMS?

How do I re-instate a No-Show Reservation in NebulaPMS?

A reservation is no-showed when End of Day is run and a guest is not checked in at the time of end of day..

A no-show reservation may be re-instated to check the guest in if they arrived after End of Day was run or they are arriving a day later.

There are two scenarios which will determine if the reservation can be reinstated.
Scenario 1
The guest was only meant to stay for one night or their departure date is the same as the current system date. This reservation cannot be reinstated.
You may do either of the following:

A. The guest needs to be checked in.
  1. Click on the Itinerary line and select the "Add" button, then select the Room Chart.
  2. Go to the room number the guest is being checked in to and make a reservation.
  3. The start date will be the current system date and departure date will be the same date.
  4. Check in the guest.
  5. To post the accommodation, click on the itinerary line -> More Actions -> Post Tonight's Charges.
  6. On the invoice, the Posted Date will be the current system date as well as the reference. The posted date cannot be changed, however, the reference can be changed to the previous day's date.
B. The guest does not need to be checked in, yet accommodation or a cancellation fee needs to be charged and no deposit was posted.
  1. Click on the itinerary line -> More Actions -> New Invoice
  2. Go to the Invoice Tab.
  3. Select the Invoice and Post the charges.
  4. On the invoice, the Posted Date will be the current system date. The posted date cannot be changed, however, the reference can be defined as the previous day's date.
C. The guest does not need to be checked in, yet accommodation or a cancellation fee needs to be charged and a deposit was posted.
  1. Go to the Invoice Tab.
  2. Select the Invoice and Post the charges.
  3. On the invoice, the Posted Date will be the current system date. The posted date cannot be changed, however, the reference can be defined as the previous day's date.
Scenario 2
The guest is meant to stay for more than one night or their departure date is in the future and not the current system date.
The reservation can be reinstated
  1. Click on itinerary line which needs to be reinstated.
  2. The "Reinstate" button will be visible, please select it.
  3. Once the reservation is reinstated you may check the guest in. Their arrival date will be changed to the current system date as you cannot check in a guest on a past date.
  4. if the previous night's accommodation needs to be charged for go to the Invoice tab.
  5. Select the Invoice and Post the charges.
  6. On the invoice, the Posted Date will be the current system date. The posted date cannot be changed, however, the reference can be defined as the previous day's date.
Should the user get an error that the Room Type is not available when reinstating the below steps can be followed:
  1. Check that there are available rooms for the specific Room type for the dates.
  2. Check that there are valid Rates on the Room types. If there are no valid Rate amounts the user can do one of the following:
    1. Override the Rate code, please ensure that the new rate is applied to the whole itinerary line, OR
    2. Add a new itinerary line, and thereafter check in the new itinerary line.
The No-Show statistics for the past dates will remain the same.
If you have checked a guest in and out within the same arrival date and departure date, this will be added to the Day Use statistics.


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