How do I reinstate a No-Show or Cancelled reservation?

How do I reinstate a No-Show or Cancelled reservation?

In order to reinstate a No-Show or Cancelled reservation in Apex please follow the below steps:

1. Reinstate
  1. To reinstate a No-Show or Cancelled reservation please ensure that the reservation has not been archived by searching for the reservation in the Reservation Lookup. 
  1. To access the Reservation Lookup click on the Speed bar or click on Processing-> Reservations-> Reservation Lookup. 
  1. Once the booking has been allocated please check if there is availability should this reservation be reinstated, by looking at the Availability Chart.
  1. Select the No-Show or Cancelled status from the status selection window on the right-hand side of the lookup screen.
  1. Open the reservation and select the "Reinstate" button, please note Supervisor Authorisation is required to perform this action.
  1. Should there be space available the reservation will be reinstated. Should there be no space available Apex will still reinstate the reservation and change the number of nights to zero, please edit the reservation to the correct dates and room type.

Please note
  1. Please see the Article on how to change a reservation from one Room Type to another if further assistance is required.

    • Related Articles

    • How do I find a No-Show or Cancelled reservation in Apex?

      In order to find a No-Show or Cancelled reservation in Apex please follow the below steps: 1.  Reservation Lookup To find a No-Show or Cancelled reservation open Apex and click on the "Reservation Look-up" button located on the speed bar.   On the ...
    • How do I re-instate a No-Show Reservation in NebulaPMS?

      A reservation is no-showed when End of Day is run and a guest is not checked in at the time of end of day.. A no-show reservation may be re-instated to check the guest in if they arrived after End of Day was run or they are arriving a day later. ...
    • What to do with a Cancelled Reservation that has a Deposit against it?

      When cancelling a reservation with a deposit on it, the invoice will become active. The credit will remain on the invoice until such time as the property resolves this. The credit will display on the Front Office Ledger under "Cancel" status and the ...
    • Where can I find Cancellation Reports on Apex?

      1. Cancellation Report The Cancellation Report can be accessed by clicking on Reports -> Reservation Reports -> Lost Business Listing Report. This report will display cancelled reservations and group them by Cancellation code over the date range ...
    • Why am I receiving SynXis reservation Email notifications?

      SynXis email notifications will now be sent, instead of receiving notifications from RH eRes for GDS bookings. These notifications will advise whether the booking is confirmed, modified or cancelled as well as provide the reservation details. A link ...