How do I reverse or refund a deposit in eRes?

To reverse a Deposit on a reservation the below steps need to be followed:

1. Deposits

1. Login to eRes and select "Deposits" -> "Capture Deposits".

1. Type in the reservation number in the block and select the lookup (three dots) to search and select the specific reservation displayed by double clicking on the reservation.

1. Once the reservation has been selected click on the '"Add" button below the "Deposit Transactions" section to begin the capture process.

1. On the next window the payment and payment details will be processed. 

1. Enter the date, currency and the amount to be reversed. Change the payment type to Reversal and type in any required reference.
   

1. Underneath the payment details, the "Allocation" screen will be displayed. The "Pay now" column is where the user needs to break up the total payment so that the "Un-allocated" amount at the bottom of the window is zero (meaning that the total deposit amount has been allocated to the different deposit rules/services).
   
   
2. The amounts will display in negative.
   

1. As soon as the "Ok" button is selected the deposit will be allocated to the reservation and will be displayed on the relevant documents.

• Related Articles

• How do I Reverse or Refund a deposit posted?

  Refunds or Reversal of Advanced Deposits A deposit that was posted in error, for example, if the incorrect amount was posted or if the deposit needs to be refunded, the below steps can be followed: Open the reservation where the deposit was posted. ...

• How do I refund a Deposit on a Guaranteed reservation in Apex?

  In order to refund a Deposit on an inactive or guaranteed invoice in Apex please follow the below steps: 1. Corrections In order to remove a Deposit that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...

• What do I do with a Cancelled Reservation that has a Deposit against it in Apex?

  There are two options available should a Cancelled reservation have a deposit allocated against it. Please follow the below steps to a solution: 1. Deposit Reversal Deposit Reversals differ according to the payment type used on the invoice. Please ...

• How do I fix an incorrect Payment amount on an invoice in NebulaPMS?

  In order to fix an incorrect Payment on an invoice in NebulaPMS please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...

• How do I capture a Deposit in eRes?

  To capture a Deposit on a reservation the below steps need to be followed: 1. Deposits Login to eRes and select "Deposits" -> "Capture Deposits". Type in the reservation number in the block and select the lookup (three dots) to search and select the ...