How do I reverse or refund a deposit in eRes?

To reverse a Deposit on a reservation the below steps need to be followed:

1. Deposits

1. Login to eRes and select "Deposits" -> "Capture Deposits".

1. Type in the reservation number in the block and select the lookup (three dots) to search and select the specific reservation displayed by double clicking on the reservation.

1. Once the reservation has been selected click on the '"Add" button below the "Deposit Transactions" section to begin the capture process.

1. On the next window the payment and payment details will be processed. 

1. Enter the date, currency and the amount to be reversed. Change the payment type to Reversal and type in any required reference.
   

1. Underneath the payment details, the "Allocation" screen will be displayed. The "Pay now" column is where the user needs to break up the total payment so that the "Un-allocated" amount at the bottom of the window is zero (meaning that the total deposit amount has been allocated to the different deposit rules/services).
   
   
2. The amounts will display in negative.
   

1. As soon as the "Ok" button is selected the deposit will be allocated to the reservation and will be displayed on the relevant documents.

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