How do I reverse an incorrect Payment made on the Debtor Master Statement in Apex?
In order to reverse an incorrect payment made on the Debtor Master the below steps needs to be followed:
1. Debtors Masters
- To correct a Payment, you will need to post a "Payment Correction" against the incorrect line item. Please ensure that the "Payment Correction" code exits by navigating to Administration -> AR Codes -> Debtors Posting Codes.
- Ensure that the "Payment Correction" code details have been completed especially if it needs to be associated with an accounting system and general ledger numbers are required. Thereafter ensure that the "Revenue Group" is set as a charge seeing that this will reverse the payment.
- Next navigate to the Debtor Master statement where the correction needs to take place.
- Select the line item and click on the "Post" button.
- Continue to enter the Property Code, Posting Code (Payment Correction), Amount that needs to be corrected, the line item where the amount needs to be, as well as the reference.
- Please ensure that your ageing date matches the ageing date on the Item line you wish to correct.
- Next click on the "Save" button.
- The amount will now have been reversed and the correct payment can by added by clicking on the "Pay Items" button.
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