How to adjust charges on a closed invoice on Apex?

In order to reverse the revenue that was charged on a normal Front Office invoice and the invoice is now in archive, the below steps need to be followed:

Steps:

1. To fix the mistake a House Account needs to be created in order to reverse the charges posted. To create a new House Account navigate to Processing -> Reception -> Room Rack, or alternatively click on Room Rack on the speedbar.
   
2. Next select the  "Open House Account" button and complete the guest or company details used in the previous reservation as normal and click on the "Save" button. 
   
3. Once the House Account is active the revenue adjustment needs to take place, the user needs to confirm the amount that needs to be reversed, as well as the corresponding charge code, for example: Accommodation 2500.
   
4. Select the "Invoice" tab and click on the "Adjust" button. A confirmation window will appear prompting the user to confirm the adjustment.
   
5. Next enter your Supervisor Authorisation code, as well as the reason for the adjustment.
   
6. Select the charge code that needs to be adjusted for example: Accommodation.
   
7. Enter the reference and the amount that needs to be adjusted and click on the "Post" button.
   
8. The amount will now have been reversed and the invoice will now reflect a credit or negative amount.
   
9. Next click on the "Pay" button and select the relevant payment code which will be used to refund the guest and enter a reference.
   
10. The amount that needs to be entered needs to match the charge amount, normally a payment will already be a negative but in this instance, a negative (-) has to be placed before the amount to render the invoice settled, for example -2500. 
    
11. The House Account invoice can now be printed as proof of the reversal and closed.

• Related Articles

• How do I reopen a closed invoice on the Point of Sale?

  In order to reopen a closed invoice on PlusPoint please follow the below steps:  1. Control Menu Please note you will require Supervisor rights to complete this action. Open PlusPoint and select "Show Closed" at the top of the page. Select the ...

• The wrong amount was charged on my Front Office Invoice and sent to my Debtor's Statement, how do I fix this?

  In order to reverse the revenue that was charged on a normal Front Office invoice and then sent to the Debtor's statement, follow the below steps: Is the Invoice status Closed or Open? 1. Invoice is still Active If the invoice is still active a ...

• How do I transfer charges to a single folio in Apex?

  In order to transfer charges onto a single folio or invoice in Apex the below steps should be followed: 1. Transfers Access the folio where the charges need to be transferred from by using the Room Rack or Room Chart menus. Once the folio is open ...

• How to Generate Invoice in Foreign Currency on NebulaPMS?

  In order to print or generate an invoice in a foreign currency follow the below steps: Steps: In the invoice click on Print Select the Format the invoice Tick Convert to Select the currency converting to Click OK The invoice will now display the ...

• How to post charges or payments in foreign currency on NebulaPMS?

  NebulaPMS allows for multiple currencies to be used. Financial Reporting will always be in the base currency of the property In order for charges or payments to be posted in a foreign currency, there needs to be two items enabled in NebulaPMS: 1. ...