How to correct the wrong payment type in an Apex archived folio
Users sometimes post a payment type as EFT or Credit Card, but it should have been a Debtor, etc.
These payments can be corrected easily if caught on the same day. See this article on how to achieve this.
However, after End of Day was run, the invoice will be archived, and correcting these payments must be done through a House Account.
Step 1 - Create a House Account
- Navigate to Processing > Reception > Open House Account
- Create a House Account for the Guest/ Company or Debtor
- Link the House account to the Debtor Account
Step 2 - Authorize your debtor
- While in the new House Account, navigate to Control > Authorize Debtors
Step 3 - Reverse the incorrect payment
- Post the Incorrect payment with a minus (-) in the amount field as stated in the above article.
Step 4 - Post the accurate payment
- Post the correct payment (Please note, when posting this payment do not put a minus - in front of the payment amount).
- If applicable - post the payment to the Debtor.
Step 5 - Close the House Account
- If the total of this invoice is 0.00 - then you are ready to close this House Account.
- Remember to notify your accountant of the adjustments they will see in the End of Day reporting.
The amount posted will only appear on the debtor account after EOD is run
Related Articles
How do I reverse an incorrect Payment made on the Debtor Master Statement in Apex?
In order to reverse an incorrect payment made on the Debtor Master the below steps needs to be followed: 1. Debtors Masters To correct a Payment, you will need to post a "Payment Correction" against the incorrect line item. Please ensure that the ...In Apex, how to fix the Incorrect Debtor/Agent Profile assigned to a reservation from CRS?
When a reservation is received on Apex from the Central Reservations system, it may occur that the incorrect Debtor/Agent profile is assigned to the reservation. There are one of two reasons why this happens: Reason 1 The Incorrect CRS code is ...How do I fix an incorrect Payment amount on an invoice in Apex?
In order to fix an incorrect Payment on an active invoice in Apex please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...The wrong amount was charged on my Front Office Invoice and sent to my Debtor's Statement, how do I fix this?
In order to reverse the revenue that was charged on a normal Front Office invoice and then sent to the Debtor's statement, follow the below steps: Is the Invoice status Closed or Open? 1. Invoice is still Active If the invoice is still active a ...Payment on Debtors statement has affected my current balance and not 30, 60, 90 or 120+ days balance
On the Debtor's statement, there is an Ageing Date and Posted Date. When a transaction is posted this will attach a posted date and an ageing date. To move the payment from the current balance to 30, 60, 90 or 120+ days balance, the ageing date on ...