In order to extend the stay of a guest in house it can be done in the following ways:

Extend on Room Chart

1. Navigate to room chart

2. On the edge of the reservation, your cursor should change into the double arrow/ horizontal resize

3. Drag the until the new departure date

4. NebulaPMS will then give a confirmation box to confirm you are sure you want to change the departure date. Check the date is correct and click on Confirm

Extend on the itinerary on the reservation

1. Open the reservation and navigate to the itinerary tab

2. Select the itinerary line to be extended

3. Click on the Edit button

4. Change the departure date and click Save

Please Note:

1. When extending reservations check that there is availability.
2. If the room is already allocated to another reservation, you will need to move that reservation to another room.
3. NebulaPMS will provide a warning and will not be able to extend the reservation if there is no availability, the room number is allocated to another reservation or the rate code is not available.
4. If the rate code or rate amount needs to be changed follow the steps on how to override a rate on a reservation.
5. If there is no rate available on NebulaPMS you may follow the below steps:

Add additional itinerary

This step may be utilised if the rate code does not have amounts loaded and the administrator is not available to assist.

1. Open the reservation

2. Navigate to the itinerary tab

3. Click on Add

4. Select Room Chart or Availability and make a reservation as you would normally

5. Click on Save

6. The reservation may have now become a Group Reservation if it was not already

7. Check out the old itinerary line and check in the new itinerary line

8. NebulaPMS will now have created a Master Invoice and there will be additional invoice per each room.

9. Optional: May transfer all charges to the Master Folio or new room or configure charge routing so that all charges route to a specific invoice in the reservation.