How do I Reverse or Refund a deposit posted?
Refunds or Reversal of Advanced DepositsA deposit that was posted in error, for example, if the incorrect amount was posted or if the deposit needs to be refunded, the below steps can be followed:
- Open the reservation where the deposit was posted.
- Click on the deposit button.
- Select itinerary line where deposit needs to be reversed.
- Click on "Post".
- Select the Currency, Payment Code, input reference, and/or comment.
- Input a negative amount. The amount needs to have a minus sign in front of it (-).
- Click on Post Deposit, the amount will now be reversed.
- The reversed deposit will reflect on the Invoice as a negative payment.
Reversing the deposit in the above manner will reduce the deposit amount due as per the deposit policy on the reservation.
A negative payment may also be done, however, this will not affect the deposit calculation if this is required.
Once a reservation is checked in on NebulaPMS, the deposit button will no longer be visible. Deposits can only be corrected prior to arrival and not once they have been checked in. Once the reservation is checked in you need to do a payment reversal - How do I refund a Payment in NebulaPMS?.
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