How do I unlock a User on Apex?

How do I unlock a User on Apex?

A security feature is now available whereby users will have by default 5 attempts to input the correct password, if this threshold is exceeded the user will be locked out.

A system administrator at the property will then need to unlock the user.

1. Steps on how to unlock a user
  1. Navigate to Administration -> Security Codes -> Employee Codes.
  2. Select the employee who has been locked out.
  3. Click on "Change".
  4. Set Failed Login Attempts to 0.
  5. Click on "Save".
  6. The employee will now be able to login again.




Please Note
In order for HTI to unlock a user, we will require a written letter from the General Manager requesting us to do so.
Please contact your Client Success Team for further assistance.

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