I cannot find an OTA/Channel reservation in eRes, what do I do next?

I cannot find an OTA/Channel reservation in eRes, what do I do next?

In order to find the reason for the OTA reservation not being in eRes the below steps need to be followed:
1. GDS Exception Report

The first step would be to look at the GDS Exception Report. Navigate to Tools -> System Administration -> Interfaces -> GDS  -> Exception Reports.
  1. Next check the "Conf Nbr" column and the date the reservation was made to search for error messages.
  1. The Confirmation number is what eRes receives from the OTA's. 
  1. To view the error message highlight the relevant message and click on the "View Detail" button. This view will stipulate the error details.
  1. Once the errors have been resolved the messages can be deleted.

    • Related Articles

    • How do I Closeout Inventory to an OTA or GDS in eRes?

      In order to create an Inventory Closeout the below steps must be followed: 1. Inventory Closeouts The term Closeout refers to the closeout of Inventory, or making it unavailable for sale on the reservation front-end, and in turn, this instruction to ...

    • How do I Closeout a Rate to an OTA or GDS in eRes?

      In order to create a Rate Closeout specifically for an OTA or the GDS the below steps need to be followed: 1. Rate Closeouts When a Rate is closed out it will not be displayed as an available Rate for attachment to the reservation on the itinerary. ...

    • GDS Terminology

      See below common Terminology and definitions used for the GDS: TERM OR ACRONYM DEFINITION Amadeus A GDS provider, serving over 200 markets around the world. Amadeus serves many different companies, including airlines, travel agents, hotel operators ...

    • NebulaCRS Available Channels and Connections

      NebulaCRS offers seamless distribution to major OTA's, Local Tour Operators and the GDS. An active list of channels can be found below Updated 26 August 2024 Channel Prime Travel Find Me GDS in Partnership with Sabre/SynXis Channel Plus in ...

    • Hotelbeds Channel Connection

      NebulaCRS Hotelbeds Direct Interface The Hotelbeds interface is available for direct connection to the Hotelbeds channel from NebulaCRS. The interface supports availability, rate and restriction uploads along with reservation delivery. What is ...