Zoho Number | Module | Version | Description | Zoho Desk Number |
CRS-I2262 | Call Center | 2023.2.6341 | Default Service Note to populate when booking service Default service note now populates when service is booked | 105463 |
CRS-I2185 | InMotion | 2023.2.6341 | Run of House Rooms Reservations made on Run of House Room Types will now display in reservation listing on Cruise Chart | 92519 |
CRS-I2287 | NebulaCRS | 2023.2.6325 | Hardcoded Signature Certain clients had signature setting that was hardcoded, updated this to look at Mail.Confirmations.Signature setting instead | N/A |
CRS-I2248 | NebulaCRS | 2023.2.6377 | HotelHub Interface Changes Additional field was added to HotelHub reservation message to send 'Child' rate code, reservations made on Child rate will now apply the applicable rate code. | N/A |
CRS-I2286 | NebulaCRS | 2023.2.6343 | Country Codes update Updated Country Codes as per ISO-3166 codes. If the country code does not exist, it will be added during upgrade. | N/A |
CRS-I2313 | NebulaCRS | 2023.2.6361 | Reservations will no longer fail if nationality does not exist Nebula interfaces such as DirectPush, SynXis, Hotelbeds, HotelHub and other ADS interfaces will no longer fail reservation if country code does not exist, country code will be ignored instead. | 128355 |
CRS-I2320 | NebulaCRS | 2023.2.6379 | Agent or Company Name included in API Availability response Availability response will now echo the <POS> element and contain a <CompanyName> element for Agent or Company depending on Type attribute value. This feature can be controlled with the setting API.AvailRQ.EchoPOS.Enabled | N/A |
CRS-I2318 | NebulaCRS | 2023.2.6394 | Booking.com Nebula - Cancellation error invalid format The error response is no longer generated with the incorrect format and a success response is returned with the channel confirmation number. In Kibana the reservation logs the FailedReason for in order for it to be tracked in the message logs. | N/A |
CRS-I2200 | NebulaCRS | 2023.2.6372 | Added Default setting for Title in NebulaCRS Default setting added for Title. | N/A |
CRS-I2199 | NebulaCRS | 2023.2.6386 | Agent Profiles additional features Added ability to link Corporate profiles to Agent profile, linking Wholesaler to Tour Operators, and merging like profiles. | N/A |
CRS-I2265 | NebulaCRS | 2023.2.6348 | Include Hidden' tick on Allocations screen | N/A |
CRS-I2279 | Call Center | 2023.2.6391 | Default Title set in NebulaCRS should apply in Call Center The default title set in NebulaCRS now applies in Call Center reservations. | N/A |
CRS-I2262 | Call Center | 2023.2.6370 | Allow for in text searching in property filter on Call Center Users can now search with any word from property name in the property search filter and will return all properties that contains the word. | N/A |
CRS-I2266 | Call Center | 2023.2.6386 | Changed currency formatting to no longer use Locale settings Hard coded number format - commas added for thousands and decimal point for cents. Eg. 123,456,789.00 | N/A |
CRS-I2207 | Call Center | 2023.2.6386 | View Rates option on density chart Added option to VIEW RATES in Call Center Density Chart. Will show public rates with actual stay value based on the number of nights selected. | N/A |
CRS-I2209, CRS-I2213 | Call Center | 2023.2.6435 | Density chart will now display inventory received from PMS, inventory closed out and limits Call Center will now display a message for the inventory closeout, limit and the day's availability received from PMS when hovering over density chart. On the cruise chart, when you try to make a booking, a message comes appears "Not enough units available". | N/A |
CRS-I2267 | Call Center | 2023.2.6370 | Agent and Corporate Profile Lookup sorting | N/A |
CRS-I2238 | Call Center | 2023.2.6365 | Summary screen is missing itinerary notes and memos Itinerary and service notes now viewable on summary page. | N/A |
CRS-I2271 | Call Center | 2023.2.6392 | Services filters values changed to dynamic filters Service Filter and Filter Value selectable options will now dynamically change depending on selected values. Multiple options can now be selected for more fine grained filtering. | 119777 |
CRS-I2173 | Call Center | 2023.2.6365 | Allow users to expand memo fields
Itinerary, Service, Reservation Memo and Confidential Memo can now be enlarged. | 91523 |
CRS-I2240 | Call Center | 2023.2.6371 | Reservation status override
Users can override reservation status from provisional to guaranteed and vice versa. | N/A |
CRS-I2177 | InMotion | 2023.2.6351 | Cruise chart calendar Added options to select the year, month and day on the cruise chart date picker. | 91510 |
CRS-I2190 | Call Center | 2023.2.6360 | Deposit Allocation screen to show property/unlinked description on services Added a Hotel column to display Inventory/Service Property Name. Description column will now only display Inventory/Service name. | N/A |
CRS-I2299 | NebulaCRS | 2023.2.6347 | eResAPI - Add ContactPerson Email If a ContactPerson Email is provided it is set for that particular reservation. Should no Email be provided in the XML then the default Contact Email can be set using the email details set on the agent profile. | N/A |
CRS-I2320 | NebulaCRS | 2023.2.6392 | Inclusion of the Company Name in the API Availability Response Availability response will now echo the <POS> element and contain a <CompanyName> element for Agent or Company depending on Type attribute value. This feature can be controlled with the setting API.AvailRQ.EchoPOS.Enabled | N/A |
| CRS-I2348 | NebulaCRS | 2023.2.6617 | Room Type Nebula Channel Mapping Room types already mapped will no longer display on drop down list to be mapped | N/A |
CRS-I2322 | Call Center | 2023.2.6621 | Commission totals to display on summary screen Commission totals now display on Call Center reservation summary screen | N/A |
CRS-I2306 | Call Center | 2023.2.6617 | Cruise chart display itinerary status instead of reservation status Display itinerary status instead of reservation status on cruise chart | N/A |
CRS-I2202 | Call Center | 2023.2.6617 | Wholesaler field will only activate when Tour operator agent profile selected Field only activates when a tour operator profile linked to it is selected, this is on the start new reservation screen in Call Center and General info tab when making a reservation | N/A |
CRS-I2334 | Call Center | 2023.2.6577 | Service Quantity field editable on Call Center and will display quantity and pax on PDF templates PDF Confirmation report will show both quantity and Pax for the service Quantity is editable in Call Center when its room rate or Per person sharing. | N/A |
CRS-I2321 | Call Center | 2023.2.6617 | Additional Merge tags email templates 1. Property Notification: Action- New, Modify, Cancel. This field should only be used by the Property Notification template to not run into incorrect value issues. 2. Cancellation policies Available under the new Cancellation Policies merge tag group. It will repeat for each currency. 3. Reservation Time: Include time zone GMT 4. Reservation User: Added User merge tag with name and e-mail values. 5. Added Service NoOfKids total tag 6. Total Tax breakdown: Added new Totals by Tax Type merge tag group. It will repeat per currency per tax type. The Taxes Total is available under the the existing Totals merger tag group. 7. Commission totals - Added Commission and Total Nett 8. Added Hotel Check-in/Check-out times. 9. Added Guest Loyalty Number. | N/A |
CRS-I2226 | Call Center | 2023.2.6617 | Call Center add ability to release allocated units from availability screen Added ability to release allocations from Nebula Call Centre Density Chart. The option should only be available on Allocation inventory, and during allocation periods. The number of units cannot be zero and no more than the allocated units available. | N/A |
CRS-I2204 | Call Center | 2023.2.6617 | Services Property filter Booked will filter all services linked to the selected itinerary/property - if you have more than one itinerary with different properties which has its own services, this filter will screen per itinerary selected Unlinked - will show all services not linked to a property All - will return all services | N/A |
CRS-I2222 | Call Center | 2023.2.6617 | Rate Availability Override Added ability to override rate availability in Call Center. This is dependent on user rights given - Override Rate Availability in reservation. if this right is not assigned a supervisor needs to sign it when the rate is closed out or has a restriction. | N/A |
CRS-I2063 | Call Center | 2023.2.6369 | OCIS Call Center Implemented OWS loyalty interface. | N/A |
CRS-I2356 | BookNow | 2023.2.6640 | BookNow Amend Reservation Page Changes Each option is given an ID - allows for option to hide certain options per site. Add another Lodge updated to Add another Itinerary Remove Hotel updated to Remove Itinerary | N/A |
CRS-I2290 | NebulaCRS | 2023.2.6329 | Limit HotelHub Inventory records to 50 per XML Limited HotelHub Inventory records to 50 per XML to prevent error being returned from HotelHub Error Type="902">Room updates cannot be for more than 50 rooms in one request | N/A |
CRS-I2302 | NebulaCRS | 2023.2.6550 | Add check for special characters in Text field Added checks for special character in the below fields Rate names in rate uploads for SynXis and DirectPush interfaces Guest and agent profile names in reservation upload for SynXis interfaces | N/A |
CRS-I2374 | NebulaCRS | 2023.2.6649 | Deposits Outstanding OverPayments - by Arrival Date : Dep-OO Removed default ticks on Include Unlinked Services and Show_Direct_Bookings to prevent blank report being generated for clients who do not have unlinked services or direct bookings (reservations with no agent or corporate profile attached). Clients who do have such reservations can tick these when generating the report | 135536 |
CRS-I2386 | NebulaCRS | 2023.2.6650 | NebulaCRS Admin screen changes eRes admin and managed services portal has been rebranded with NebulaCRS. New login screen, updated favicon and updated logo's | N/A |
CRS-I2295 | Call Center | 2023.2.6689 | Payment Link for Guest Email confirmations Additional merge tags have been created where guests can click on payment link and be redirected to NebulaPay or direct to Payment Gateway Deposits Payable: {{payNowUrl_Due} This will repeat with each deposit trigger, setting the amount to the value of the deposit trigger. Note that this does not take into account any deposits already received. Deposits Payable:{{payNowUrl_Outstanding}} This will repeat with each deposit trigger, setting the amount to the value of the deposit trigger. This takes into account deposits received. Deposit Totals: {{payNowUrl_Outstanding}} This will add only one link / button for the total amount outstanding (total deposit due - deposits received). Property must interface to NebulaPAY and have Call Center module enabled with Email Templates | N/A |
CRS-I2385 | NebulaCRS | 2023.2.6658 | HotelHub - Change OTA_HotelInvCountNotifRQ to not send negative values Made a change to send zero instead of a negative value for availability uploads to HotelHub | N/A |
CRS-I2375 | Call Center | 2023.2.6708 | Hide rate preview on Call Center Rate pop up will now no longer show by default | N/A |
CRS-I2432 | NebulaCRS | 2023.2.6719 | Rate upload period Booking.com Nebula Made a change rates will now upload for 730 days instead of 365 days | N/A |
CRS-I2404 | Call Center | 2023.2.6687 | Email templates number formatting Email template format will display in the '###,###.##' format regardless of locale | N/A |
CRS-I2396 | Call Center | 2023.2.6720 | Apply agent profile source to reservation Call Center will now override Source, Origin and Market fields on the reservation, when selecting an Agent if those fields are specified in the Agent/Corporate profile | 134131 |
CRS-I2415 | Call Center | 2023.2.6707 | Reservation search channel confirmation number to ignore suffix Call Center will now do a partial match on the channel confirmation number when searching using a wildcard suffix. This allows the number to be matched even when the interface suffix is left out. If the number is 'RUAIUWD-6397-D-PUSH' RUAIUWD will work RUAIUWD-6397-D will work. 6397-D-PUSH will NOT work | N/A |
| CRS-I2413 | NebulaCRS | 2023.2.6659 | Remove meal plan from ConnectPMS reservation messages Deactivated the sending of the meal plan in ConnectPMS reservation messages by default. There is currently a limit on the MealPlanCodes attribute for 3 characters | N/A |
Zoho Number | Module | Version | Description | Zoho Desk Number |
CRS-I2310 | NebulaCRS | 2023.2.6350 | Max Adult Heading duplicated on Service rate screen Second Max Adult replaced heading with Max Kids on service rate screen | N/A |
CRS-I2298 CRS-I2297 CRS-I2311 CRS-I2304 | Call Center/ InMotion | 2023.2.6341 | Rate override and Split out Night Option displaying incorrect rates Fixed issue where rate code override did not work if there was a rate change in the customer's rates. Fixed issue where rate split functionality did not work as expected if there was already a rate change present. | 119559, 126947, 128510 |
CRS-I2291 | Call Center | 2023.2.6323 | Call Center screen froze when attempting to add a service Fixed issue where ReservationPendingID sent in request was not used, and because the booking was linked to ChannelID 6 the pending tables where not loaded resulting in spTemphold being called without a reservationNo causing No Rooms Available error. | 126263 |
CRS-I2283 | Reports | 2023.2.6353 | Occupancy report -monthly PDF and Excel format Fixed issue where day totals displayed differently between PDf and Excel format | 125098 |
CRS-I2305 | NebulaCRS | 2023.2.6359 | Booking.com Nebula Restrictions The restrictions are sent with AvailStatusMessage blocks sending the correct with dates for when the ApplyOn day of the week is set. Booking.com is sending back a success response and no longer the previous error response. Additionally as discussed the duplicate LengthOfStay elements will still be sent if the client has applied restrictions which overlap, and not only the most restrictive restriction. | N/A |
CRS-I2325 | NebulaCRS | 2023.2.6394 | Booking.com Nebula - Reservation saving as provisional Reservation now saves with account if account payment type set and guaranteed if account number is defined | N/A |
CRS-I2289 | NebulaCRS | 2023.2.6378 | ChannelAvailabilityUploadQueue table - repeat entries for 0 availability count No ADS uploads are queued to send when the inventory count received from the PMS is unchanged. When the inventory count is changed from the PMS then the correct entries are still added in AvailabilityUpdates table and then sent to ChannelAvailabilityUploadQueue table to process to any mapped ADS channels. | 125741, 128360, 127828, 129275 |
CRS-I2272 | Call Center | 2023.2.6377 | Market could not be removed if added to reservation 1) If an Agent/Rate Code on the booking has a Market, that Market will be added to the booking if there is no Market selected at time of saving. 2) If the Agent/Rate Code has no Market, the user can add and remove the Market as they see fit. 3) If Rate Code is overridden to a Rate Code without market, market can be removed.(Does not apply to eRes reservations) | 120831 |
CRS-I2314 | InMotion | 2023.2.6395 | InMotion Allocation Schedules Fixed issue where Firestore was not updated correctly if amending allocations on the Allocation Schedules screen. Allocation Schedule logic changed to not delete booked allocation periods and availability as well. This will allow the correct availability to be put back when itineraries are cancelled and make the room bookable again in the future. If a user removes a room from an allocation schedule it will not be removed until the itinerary is cancelled. | 129405, 128480, 126292, 124392 |
CRS-I2261 | NebulaCRS | 2023.2.6391 | Corporate and Wholesaler Profiles created in NebulaCRS were not added to the respective Tables Corporates and wholesalers will now also be added to respective tables if creating or amending Agents of aforementioned types. Existing profiles made prior to change will need to be moved manually. | N/A |
CRS-I2236 | Call Center | 2023.2.6372 | Reservation History to include New items Fixed issue that caused new reservations excluded itinerary and service history detail. | N/A |
CRS-I2284 | Call Center | 2023.2.6439 | Reservation History amendments fix Reservation history displayed everything instead of just the amendments done. | N/A |
CRS-I2348 | NebulaCRS | 2023.2.6617 | Room types excluded when mapping to Hotelbeds Fixed issue where some room types were not displaying when mapping to Nebula Channel Interface | N/A |
CRS-I2325 | NebulaCRS | 2023.2.6525 | Booking.com Nebula - Reservation saving as provisional Reservation is now saved as guaranteed with the payment type set to account when the Agent booked has an account number set | N/A |
CRS-I2357 | NebulaCRS | 2023.2.6625 | Itinerary always showing Tax Exclusive amount Fixed issue where Itinerary displayed tax excl amount regardless of property rates include taxes setting. | N/A |
CRS-I2305 | NebulaCRS | 2023.2.6359 | Booking.com Nebula Restriction Duplications Added a check to ignore restrictions where the ApplyOn is set as 'N' for the current date which will ignore the duplicate minLOS restriction. Additionally the duplicate LengthOfStay elements will still be sent if the client has applied restrictions which overlap, and not only the most restrictive restriction | N/A |
CRS-I2353 | NebulaCRS | 2023.2.6626 | Hotelbeds No Name in Namelist Added a check to use the first customer name (that is not "No Name") instead of "No Name". | N/A |
CRS-I2343 | NebulaCRS | 2023.2.6637 | Certain Agent Profile Updates not saving Region and Company Registration was not saving when inputted | 133289 & 135880 |
| CRS-I2309 | eRes | 2023.2.6570 | Agoda eRes - Reservation exception error Updated the eRes ADSImpl logic to use a UUID as the session id for error logged Error from Agoda: null Agoda: Violation of PRIMARY KEY constraint 'PK_TempHold_1'. Cannot insert duplicate key in object 'dbo.TempHold'. | 128360 |
CRS-I2326 | NebulaCRS | 2023.2.6528 | Channel connections errors - Deactivate interface and delink property Fixed error when attempting deactivate a channel from a property or delink a property | N/A |
CRS-I2331 | NebulaCRS | 2023.2.6568 | NebulaADS full availability upload inconsistency The full uploads now sending when the time set in 'ADSFullAvailUpload.Time' is reached on the server side and when the time set on the properties in the LastFullAvailabilityUpload value is also older than 22 hours | N/A |
CRS-I2340 | eRes | 2023.2.6572 | Agent Details not sending in OTAPMS Profile Message The Agent profile name was not being sent in the profile update message to Apex in code was longer than 8 characters. New Setting added 'PMSAgent.IATA.Restriction.Ignore'. Changing this value to 'Y' will then populate the CompanyName details in the profile, except the Code attribute as this has a limit of 8 chars according to the schema, but the code will still send in the ID tag as before | 113812 |
CRS-I2342 | NebulaCRS | 2023.2.6577 | Incorrect Date Period for Rate Uploads - Booking.com Nebula Fixed issue where client was updating specific days in the month for example 10th-11th and then 17th-18th. When the rate upload is sent, it sent a single RateAmountMessage block with start date 10th and end date 18th. This was incorrectly updating the days in between which was not part of the date range that was changed. | N/A |
CRS-I2418 | NebulaCRS | 2023.2.6687 | Hotelbeds Reservation Totals multiplying for multi unit reservations Rate breakdown is now correct when multiple units are booked on Hotelbeds | 141047 |
CRS-I2412 | NebulaCRS | 2023.2.6656 | Agent Screen not loading Fixed issue where editing Agents in NebulaCRS would cause eRes to reload Contracts without the properties linked. | N/A |
CRS-I2434 | NebulaCRS | 2023.2.6720 | Accommodation totals incorrect on PDF template Fixed issue where group bookings were giving incorrect amounts for accommodation | 144119 |
CRS-I2373 | Call Center | 2023.2.6707 | View reservations rates user right does not apply to some fields on the rate breakdown screen Reservation rates are hidden if view reservation rates user right is disabled | N/A |
CRS-I2403 | Call Center | 2023.2.6707 | Deposit policy override doesn't save Fixed issue where Deposit amount or Date override did not save when amending existing reservations | N/A |