| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I2565 | Call Center | 2025.2.8165 | Start New to Clear Hotel Filter on availability chart Starting a new booking will now clear the hotel filter. | N/A |
| CRS-I2771 | Call Center | 2025.2.8165 | Reservation History Ordering Removed default alphabetical sorting on history tables. Users will still be able to sort by clicking the table heading. All corresponding items were consolidated. | N/A |
| CRS-I2804 | Call Center | 2025.2.8165 | Email templates disable/enable Instead of deleting templates, users can now enable or disable them, which is ideal for temporary usage. | N/A |
| CRS-I2806 | Call Center | 2025.2.8165 | Added Email History Button An "Email History" button has been added to the reservation drawer, allowing users to view all emails sent for that reservation. It will turn raspberry and display the most recent send date/time on hover if a confirmation email has been sent. | N/A |
| CRS-I2814 | Call Center | 2025.2.8165 | New Email Template Type - Channel Added new Template type 'Channel Reservation' that will automatically send for booking.com-nebula reservations if the status requirement is met. Added setting 'Mail.ChannelReservation.Enabled' that needs to be enabled. | N/A |
| CRS-I2815 | Interfaces | 2025.2.8165 | Booking.com Reservations: Virtual Card Guarantee We've updated how Booking.com reservations are handled in Nebula. Now, you have the option to set it up so that only reservations from Booking.com that include a virtual credit card (VCC) are automatically marked as "Guaranteed." Reservations without a VCC will be saved as "Provisional." This change specifically applies to the Booking.com-Nebula connection. To activate this, setting Booking.com.Nebula.GuaranteeOnlyVirtualCards needs to change 'Y' (it's 'N' by default). | N/A |
| CRS-I2602 | BookNow 2.0 | 2025.2.8165 | Enhanced Room Configuration in Itinerary Added a new "Configure rooms" option directly within the itinerary flow. This enhancement allows guests to easily adjust room breakdowns after a booking has been made, specifically on the guest details page. The "Configure rooms" dialog will also now clearly indicate room occupancy limits where applicable. The default "Max Rooms" setting for new sites has been updated to 99. For existing sites where this setting was not previously configured, it will also default to 99, ensuring a smoother experience for properties with a higher number of rooms. | N/A |
| CRS-I2599 | BookNow 2.0 | 2025.2.8165 | Room Occupancy Display Added bed configuration icon next to room descriptions, providing a clearer visual representation of maximum pax, adults and children room can accommodate. If there's no limit applied this will not display. | N/A |
| CRS-I2593 | BookNow 2.0 | 2025.2.8165 | "Book Now" Button in Property Tile We've added a prominent "Book Now" button directly onto property tiles. This provides a clear and direct way to initiate a booking. Guests can still click anywhere else on the property tile to open the property details page as before. | N/A |
| CRS-I2908 | Nebula Admin | 2025.2.8165 | Content Manager Access and Permissions Added new user rights and site-specific access controls to provide more granular control over content management. New User Rights: - Allow Content Manager Access: This right grants users general access to the Content Manager and enables them to manage applicable content. - Rate Description Hotel Specific Only: This right is specifically designed for NebulaCRS Lite clients. When granted, users can manage rate descriptions exclusively for the hotels they have access to, preventing unintended changes to other hotel content. Site-Specific Access: User Groups can now be assigned to specific sites. This allows users to manage content only for the sites they are authorized for, ensuring that content updates are relevant to their assigned hotels and do not impact other properties. | N/A |
| CRS-I2835 | Nebula Admin | 2025.2.8165 | Guest profile notes user action history logging The user action history will a comprehensive audit trail. When a guest memo is deleted (or "stolen"), the system will log crucial details about the action. This includes: - The user who deleted the memo. - The full content of the deleted memo. - The date and time of the deletion. | N/A |
| CRS-I2805 | Call Center | 2025.2.8165 | User Group Specific Templates Templates can be linked to one or more User Groups. Users will only see and be able to send templates that are linked to their assigned User Group(s). Template Creation and Assignment - When a user creates a new template, it will initially be linked to their own User Group. Users belonging to the Administrator user group have the ability to: - View all templates. - Link templates to multiple User Groups, allowing flexibility for templates used across various teams. Manage Email Templates User right - Users with the right to manage email templates will only be able to manage templates that their User Group has been assigned to. Initial Upgrade Behavior Upon the initial upgrade, existing templates will be automatically assigned to the User Group of the user who last edited that template. | N/A |
| CRS-I2807 | Nebula Admin | 2025.2.8165 | Granular Module Login Control New user rights added for precise control over access to key modules: Nebula CRS, Call Center, and Content Manager. Users can be restricted and can only from log into specific modules based on their assigned user groups. When access is denied, users will see an "Module Access Denied" message. Implemented user action history logging for logins to these products, providing an audit trail of who accessed which module and when. Important Note for Upgrade: Upon the initial upgrade, these new rights will be automatically assigned to all existing user groups to ensure that current users retain their access without disruption. These rights can be adjusted as needed to fit your security policies. | N/A |
| CRS-I2808 | Call Center | 2025.2.8165 | Enhanced Email "From" Address Logic and Property Notifications New "Notification E-mail" Field A new "Notification E-mail" field has been added to the property page. This field is now used by Nebula for sending Property Notification emails. It supports multiple email addresses, separated by semicolons or commas. Flexible "From" Address Hierarchy A new setting, "Use Property E-mail as From Address," is now available on all template types. When this setting is ticked, it influences the "From" address according to the following hierarchy: - Template "From Address": If an email address is explicitly specified in the "From Address" field of the template, this will always be used first. - Property Email Address: If the template's "From Address" is blank and the "Use Property E-mail as From Address" setting is ticked, the email address from the property's main "Email" field will be used. (If there are multiple properties on a reservation, the email address of the first arriving property will be used as the "From" address.) - Default DB Setting: If neither of the above conditions is met (i.e., the template "From Address" is blank, and either "Use Property E-mail as From Address" is not ticked or the property has no email address), the system will default to the Mail.From database setting. | N/A |
| CRS-I2875 | BookNow 2.0 | 2025.2.8165 | "Where" Field Usability When guest clicks on the "Where" input field, the cursor will automatically focus, allowing you to start typing immediately without an extra click. | N/A |
| CRS-I2889 | BookNow 2.0 | 2025.2.8165 | Room Sequencing: "Not Available" Rooms Now at Bottom Enhanced the display of room listings, especially for properties utilizing room sequencing. Previously, "Not Available" rooms could appear mixed within or ahead of available room types, causing confusion. Rooms marked as "Not Available" will automatically be moved to the bottom of the room list, ensuring that available rooms are always displayed first and in their intended sequence. | N/A |
| CRS-I2893 | BookNow 2.0 | 2025.2.8165 | Performance Improvement for Corporate Booker Guest Lookup Addressed and significantly improved the performance of the Corporate Booker Guest lookup, especially for clients with very large guest profile databases. Previously, looking up guest names for corporate bookings could experience delays. | N/A |
| CRS-I2896 & CRS-I2916 | BookNow 2.0 | 2025.2.8165 | BookNow 2.0 User Flow Enhancements We've implemented several significant user flow improvements and resolved key issues in BookNow 2.0 to provide a more intuitive and seamless booking experience. Key User Flow Changes: - Price Button Renamed & Total Stay Display: The "Price" button has been renamed to "Book." Above it, bookers will now see the total price clearly labeled as "Total Stay." - Flexible Booking Flow: Clicking the "Book" button no longer immediately directs bookers to guest details. Instead, bookers remain on the property page, allowing them to easily add more rooms and configure them before proceeding. - Streamlined Itinerary Start: The initial display of "1 room" at the beginning of the itinerary has been removed. The itinerary now simply displays the dates and guest count. - Adjustable Itinerary Box: Within the itinerary box, guests can now adjust dates and room types directly. - Itinerary "Cart" Count: A count number of itineraries is now displayed in the "cart," making it easier to track multiple selections. - "Modify Booking" Renamed: The "Make changes to your booking" option has been renamed to "Modify Booking." Mobile Usability and Error Handling Improvements: - Enhanced Itinerary Scrolling (Mobile): For bookings with multiple itineraries on mobile devices, bookers can now smoothly scroll to view and edit all units, resolving previous issues where content scrolled behind. - Clearer "No Availability" Messaging: When attempting to book more rooms than available, BookNow provides a more intuitive indication, such as disabling or graying out the "Book" button, making it immediately clear when additional rooms cannot be booked. Cosmetic Refinements: - The number of itineraries is now displayed as a clear number above "My Itinerary." - "More details," which expands the itinerary block. Conversely, "Less details" collapses it. | N/A |
| CRS-I2898 | BookNow 2.0 | 2025.2.8165 | Reservation Cancellation Available in BookNow 2.0 BookNow 2.0supports reservation cancellations! Guests can now conveniently cancel their bookings directly within the BookNow 2.0 platform. Cancellation Policy Clarification: Please note that in instances where multiple cancellation rules apply to a reservation, BookNow 2.0 will always apply the most restrictive rule (i.e., the one with the highest percentage charge). | N/A |
| CRS-I2904 | BookNow 2.0 | 2025.2.8165 | BookNow 2.0: Multiple Channel Connections We've enhanced BookNow 2.0 to support multiple channel connections, providing greater flexibility for various booking scenarios, such as separate public-facing sites and agent portals. Specify a "connectionCode" parameter within your BookNow 2.0 script. This code must correspond to the Code field of a Channel Connection configured in Nebula CRS. Key Benefits: - Tailored Room & Rate Mapping: Define different room and rate mappings for each channel connection. - Distinct Source Codes: Assign unique source codes to each channel connection for improved tracking and reporting. For existing clients, if no connectionCode is defined in the script, the system will default to "BOOKNOW". | N/A |
| CRS-I2920 | BookNow 2.0 | 2025.2.8165 | Support for Storing Peach Payments Tokens The system now supports storing and sending the CreditCardToken to the payment switch when present on a booking. When guests receive confirmation emails containing payment links or make a reservation on BookNow 2.0, the guest can choose to store their card details which is securely tokenized for future use. | N/A |
| CRS-I2915 | Admin | 2025.2.8196 | VAT Update Tool Added A new screen has been introduced under Config > Fix VAT Calculation to assist with VAT updates across properties. Users can define the VAT percentage, the effective date of the change, and select specific or all properties to apply the update. Note: Rate-exclusive setups were excluded due to their complexity and impact on total amounts. The process runs asynchronously to avoid front-end timeouts, and any errors can be reviewed in the system logs. Only HTI Admin user has access to this functionality. | N/A |
| CRS-I2922 | BookNow 2.0 | 2025.2.8196 | Email Template Logic for BookNow 2.0 Reservations (Agent/Corporate Contacts) When an Agent or Corporate contact logs into BookNow 2.0 and makes a reservation, the system will now automatically send the reservation email template to the appropriate contact based on the following email hierarchy: 1. Contact email (if available) 2. If not, use the Agent/Corporate profile email 3. If still not available, use the Reservation email 4. If none are available, no email will be sent | N/A |
| CRS-I2931 | Interfaces | 2025.2.8202 | Updated SU/STAAH Channel Mappings Added new channel connections to Listing for SU/Staah Interface | N/A |
| CRS-I2921 | Interfaces | 2025.2.8202 | Expedia – EQC Booking Retrieval Namespace Update Implempeted following: The EQC Booking Retrieval (BR) integration has been updated to use the latest namespace: http://www.expediaconnect.com/EQC/BR/2014/01 | N/A |
| CRS-I2405 & CRS-I2926 | Call Center | 2025.2.8206 | Loyalty Auto Validate Call Center will now auto validate when either the loyalty no. or surname field loses focus and the requirements are met on reservation details and start new screen. | N/A |
| CRS-I2912 | Admin | 2025.2.8239 | Tourism Levy Configuration Tourism levy functionality has been added to the accommodation amount calculations in the Nebula CRS and Call Centre. When a tourism levy is configured at the hotel level, the accommodation total will include the applicable percentage based on the regulations of the hotel's selected country. Please note: - This is applied at the reservation level. Rates will continue to be quoted or overridden excluding the tourism levy. - Distribution amounts are not considered in the calculation. - The tourism levy is only applied during the Reserve and Save actions. - The implementation is conditional—only hotels with a tourism levy defined will use the new logic, ensuring no impact on existing customers who do not use this feature. - The eRes platform and interfaces does not support this functionality and will disregard any tourism levy amounts, reverting reservation totals accordingly. - Supported Countries: South Africa, Zimbabwe, Rwanda, Zambia, and Tanzania. | N/A |
| CRS-I2853 & CRS-I2919 | Interfaces | 2025.2.8239 | Migration to OAuth 2.0 Authentication for Booking.com and Agoda Support has been added for OAuth 2.0 token-based authentication for both Booking.com and Agoda integrations in the eRes and Nebula interfaces. This change is part of a required migration to ensure ongoing connectivity and enhanced security. Existing credentials will need to be updated to use the new OAuth 2.0 flow. | N/A |
| CRS-I2910 | Interfaces | 2025.2.8243 | SU Interface - Empty fields are ignored Added checks to prevent logging of empty values in confidential memo. | #204475 |
| CRS-I2241 & CRS-I2891 | Call Center & Booknow 2.0 | 2025.2.8261 | Same Day Room Reservations Added ability to book same day bookings in Call Center and Booknow 2.0. Inventory marked as Same Day will when booked display the same arrival and depart date on booking as well as in Email Templates. Marking as Site as Allow Day Use; is required to support single-day date picker. Can be unticked and will then allow range selecting again. Note day use inventory will always still display the depart date one day early. | N/A |
| CRS-I2939 | BookNow 2.0 | 2025.2.8261 | Property Filter Enhancements on the Site settings in Content Manager Added options to exclude Area and/or Location from the property filter on the site. Implemented logic to ensure that only hotels are displayed by default when no filters are enabled. | N/A |
| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I2838 | Booknow 2.0 | 2025.2.8155 | Error occurs when Auto search false and agent login required Fixed issue where if autoSearch was set to false and an agent logged in, Booknow 2.0 was trying to autoSearch which resulted in an error | N/A |
| CRS-I2914 | Report | 2025.2.8155 | Hidden Rooms Now Excluded from MonthlyBNs and Occupancy Totals Resolved an issue where MonthlyBNs and Occupancy with Allocation (STAT-MB-P) were incorrectly including hidden rooms in the room totals. Hidden rooms are now properly excluded from all relevant calculations. | #205147 |
| CRS-I2935, CRS-I2936 & CRS-I2937 | Reports | 2025.2.8206 | Occupancy Reports missing historical data older than 30 days Retention Period Updated: The InventoryAvailability purge script has been updated to retain data for a default of 3 years instead of purging it earlier. Restoration Script Added: A new script has been created to recreate purged InventoryAvailability history data, allowing for data recovery when needed. | #207516 & #207715 |