NebulaCRS 2025.3

NebulaCRS 2025.3

New Features/Changes

Zoho NumberModuleVersionDescriptionZoho Desk Number
CRS-I2971Call Center2025.3.8296Cancellation Policies Merge Tag Logic Updated
Updated the Cancellation Policies merge tag to display all rules for the cancellation policy attached to the booking.
Now, only the most restrictive rule is shown per cancel date, improving clarity while retaining all relevant rule information.		N/A
CRS-I2969Call Center2025.3.8308New Merge Tag - Deposit Policy Name
The {{depositPolicy.name}} tag is now available in all deposit groupings (Deposits Payable, Deposits Received, Deposit Totals)
It inserts the applicable Deposit Policy Name.		N/A
CRS-I2967Admin2025.3.8310Field Update: Deposit Code & Cancellation Policy Code
The Deposit Policy Code and Cancellation Policy Code fields have been updated to VARCHAR(50) to support longer values.		N/A
CRS-I2991Call Center2025.3.8342Reservation Import Feature
A new Reservation Import feature has been added. Services & Deposits not supported		#211621
CRS-I2995Call Center2025.3.8342Day Use & Overnight Booking Updates
Day Use bookings: “Nights” value updated to Day Use; " Nights" does not show when make reservation on Day Use Rooms
Overnight bookings: Screens unchanged; Summary shows Itinerary total.
Combined bookings: Availability and displays adjust based on day-use or overnight.		#211646
CRS-I2951BookNow 2.02025.3.8349Site Creation – Administrator & Creator Access
New Booknow 2.0 sites are now automatically linked to the Administrator user group and the creator’s user group.		N/A
CRS-I2960BookNow 2.02025.3.8349New Site Name Schema
The site name field now only accepts letters and numbers—no special characters or spaces.		N/A
CRS-I2992Call Center2025.3.8349Call Center Service Mandatory Fields
A new feature allows administrators to configure mandatory fields for services in CRS Admin. Settings include: From Location, To Location, From Time, and To Time.
- Administrators can flag all or selected fields as mandatory (default is off).
- If the setting is active, Call Center bookings cannot be saved unless mandatory fields are completed.
- Reservations without services booked can still be saved.
- Services without the mandatory flag do not require completion of these fields.
- Fields pre-filled with default values are considered completed.		#211625
CRS-I2993Call Center2025.3.8360Call Center Room Descriptor Setting
A new setting NebulaCC.Room Descriptor has been added. When set to singular values “Room” or “Unit”, the Call Center will display inventory accordingly as Rooms or Units.		#211624
CRS-I3001Interface2025.3.8368Paygate Interface Update
The Paygate interface now uses the USER3 custom parameter to return the TempObject ID, allowing bookings to be reloaded after payment.
Payment references are now formatted as Reservation Number + Unique 15-character ID.		#210946
CRS-I2998Call Center2025.3.8368Reservation Email Subject Line
Confirmation, Web, and Channel Reservation emails now support the same bookmarks as Property emails to customize the email subject:
Reservation.ID, Reservation.Name, User.Name, Reservation.Status, Reservation.Source		#212061

Defects Resolved


Zoho NumberModuleVersionDescriptionZoho Desk Number
CRS-I2968Call Center2025.3.8296Fixes: Guest Profiles & Room Profile Updates
Resolved issue where additional names in guest profiles were not updating or removing correctly.
Corrected change detection and history logging issues that prevented updates to room profiles and additional names from being saved.		N/A
CRS-I2966Call Center2025.3.8296Cancellation Policy Merge Tag Rules
Improved Cancellation Rule Comparison Logic
Updated logic to compare cancellation rule due amounts instead of percentages when determining the most restrictive rule.
Previously, using percentage values caused incorrect results for 1st night rules, which do not have a defined percentage.		N/A
CRS-I2985Call Center2025.3.8308Reservation Save Error Fix: Prevented "Divide by Zero" Error in vNeRateBreakdown View
Added logic to prevent a "divide by zero" SQL error in the vNeRateBreakdown view.
Although individual data and joins appear correct (with Duration never zero), the error only occurred when running the full query, making it difficult to trace. This safeguard ensures the query executes reliably.		#211109
CRS-I2980Call Center2025.3.8325Fix: Incorrect Days Valid in Service Rate Calculation
Resolved an issue where the wrong "days valid" value was used when calculating the service rate for a day, ensuring accurate rate determination.		N/A
CRS-I2987Admin2025.3.8329Linked Rate Meal Plan Fix
Linked Rate Views now correctly use the MealPlanID set on linked rates. The correct meal plan code is assigned as configured, calculations are accurate, and uploads to test channels (e.g., Booking.com Nebula) work successfully. Hotel rate code overrides for meal plans continue to function as expected.		N/A
CRS-I2996BookNow 2.02025.3.8343Kids Availability & Content Manager Option
Fixed an issue where hotels that do not allow kids could still be selected; these hotels now display as unavailable.
Added a Content Manager option to hide the Kids selector on sites, removing the option to select children in the search widget.		N/A
CRS-I2976Admin2025.3.8349Published Derived Rates Display Fix
Fixed an issue where newly created and published derived rates did not appear on the Published Rates screen. Derived rates now display automatically—no need to link or unlink them from hotel rate codes.		N/A
CRS-I3002BookNow 2.02025.3.8349BookNow 2.0 – Other Offers Display Fix
Fixed an issue where “Other Offers” was not displaying in BookNow 2.0.
#210217
CRS-I3008BookNow 2.02025.3.8368Hidden Mapped Room Type Fix
Fixed an issue where a hidden mapped room type could prevent the entire property from returning rates.
Hidden mapped rooms will return as not available until removed from mapping.		N/A

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