| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I2971 | Call Center | 2025.3.8296 | Cancellation Policies Merge Tag Logic Updated
Updated the Cancellation Policies merge tag to display all rules for the cancellation policy attached to the booking.
Now, only the most restrictive rule is shown per cancel date, improving clarity while retaining all relevant rule information. | N/A |
| CRS-I2969 | Call Center | 2025.3.8308 | New Merge Tag - Deposit Policy Name
The {{depositPolicy.name}} tag is now available in all deposit groupings (Deposits Payable, Deposits Received, Deposit Totals)
It inserts the applicable Deposit Policy Name. | N/A |
| CRS-I2967 | Admin | 2025.3.8310 | Field Update: Deposit Code & Cancellation Policy Code
The Deposit Policy Code and Cancellation Policy Code fields have been updated to VARCHAR(50) to support longer values. | N/A |
| CRS-I2991 | Call Center | 2025.3.8342 | Reservation Import Feature
A new Reservation Import feature has been added. Services & Deposits not supported | #211621 |
| CRS-I2995 | Call Center | 2025.3.8342 | Day Use & Overnight Booking Updates
Day Use bookings: “Nights” value updated to Day Use; " Nights" does not show when make reservation on Day Use Rooms
Overnight bookings: Screens unchanged; Summary shows Itinerary total.
Combined bookings: Availability and displays adjust based on day-use or overnight. | #211646 |
| CRS-I2951 | BookNow 2.0 | 2025.3.8349 | Site Creation – Administrator & Creator Access
New Booknow 2.0 sites are now automatically linked to the Administrator user group and the creator’s user group. | N/A |
| CRS-I2960 | BookNow 2.0 | 2025.3.8349 | New Site Name Schema
The site name field now only accepts letters and numbers—no special characters or spaces. | N/A |
| CRS-I2992 | Call Center | 2025.3.8349 | Call Center Service Mandatory Fields
A new feature allows administrators to configure mandatory fields for services in CRS Admin. Settings include: From Location, To Location, From Time, and To Time.
- Administrators can flag all or selected fields as mandatory (default is off).
- If the setting is active, Call Center bookings cannot be saved unless mandatory fields are completed.
- Reservations without services booked can still be saved.
- Services without the mandatory flag do not require completion of these fields.
- Fields pre-filled with default values are considered completed. | N/A |
| CRS-I2993 | Call Center | 2025.3.8360 | Call Center Room Descriptor Setting
A new setting NebulaCC.Room Descriptor has been added. When set to singular values “Room” or “Unit”, the Call Center will display inventory accordingly as Rooms or Units. | #211624 |
| CRS-I3001 | Interface | 2025.3.8368 | Paygate Interface Update
The Paygate interface now uses the USER3 custom parameter to return the TempObject ID, allowing bookings to be reloaded after payment.
Payment references are now formatted as Reservation Number + Unique 15-character ID. | #210946 |
| CRS-I2998 | Call Center | 2025.3.8368 | Reservation Email Subject Line
Confirmation, Web, and Channel Reservation emails now support the same bookmarks as Property emails to customize the email subject:
Reservation.ID, Reservation.Name, User.Name, Reservation.Status, Reservation.Source | #212061 |
| CRS-I3009 | Interface | 2025.3.8373 | Transaction type EFT changed for OXITwoWay Interface
OXITwoWay - payment/transaction types, "EFT" needs to be updated to "DEPOSIT" in order for the payment to
post correctly in PMS | N/A |
| CRS-I3026 | Call Center | 2025.3.8378 | Call Center Same Day Inventory Wording
For Group bookings in Call Center, the inventory screen has been corrected to display "Units" instead of the incorrect wording "Rooms" for same day inventory types. | N/A |
| CRS-I3019 | Interface | 2025.3.8400 | API Enhancements for Allocations
The AvailRS has been updated to return the InvBlockCode when a valid allocation is found. Additionally, the error message for insufficient allocation units has been made more specific: it now returns 'Not enough units available on this allocation'. | N/A |
| CRS-I3016 | Admin | 2025.3.8403 | Reservation Import with Deposits
Deposit details can now be included as part of the Reservation Import. To be imported, a reservation line must specify a Deposit Received amount, along with a valid Deposit Policy Code, Deposit Received Date, Deposit Payment Type, and Deposit Reference. | N/A |
| CRS-I2984 | Interface | 2025.3.8428 | Allocation Retrieve API
Developed a new Allocation Retrieve API call that allows filtering of allocations by Agent ID, Property ID, Allocation Code, and Date Range. | N/A |
| CRS-I3021 | Admin | 2025.3.8428 | Support for 100% Deposit/Cancellation fees for specific services
Implemented a 'Full Deposit required' checkbox on Services. If enabled, it forces a 100% deposit and 100% cancellation policy for that service regardless of other policy rules. | N/A |
| CRS-I3052 | Call Center | 2025.3.8428 | "Pay in Full" merge tag for prepayment options
Added the Pay in Full merge tag group to templates, which displays the Reservation Total and a corresponding payment link. | N/A |
| CRS-I3022 | Call Center | 2025.3.8428 | Ability to split confirmation emails and views per property for multi-property bookings
Added a 'For each Property' setting on templates to generate separate, property-specific confirmations (email and view tabs). | N/A |
| CRS-I3032 | Report | 2025.3.8428 | Override Reporting for Channels
A new Override Report has been added under 'Reservation Stats Reports' for Channels. This report pulls reservation information only if an override flag is set to 'Y' for: RateOverridden, RateCodeOverridden, OverrideRateAvailability, or OverrideInventoryAvailability. | N/A |
| CRS-I2997 | Report | 2025.3.8429 | Booker Report
Introduced new Booker Report for internal production tracking of arrivals and departures. | N/A |
| CRS-I3055 | Call Center | 2025.3.8429 | Call Center Booking Pax Default
Call Center will now default the number of adults to 1 for Inventories where maximum pax is 1; otherwise, it will default to 2. | N/A |