| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I2971 | Call Center | 2025.3.8296 | Cancellation Policies Merge Tag Logic Updated Updated the Cancellation Policies merge tag to display all rules for the cancellation policy attached to the booking. Now, only the most restrictive rule is shown per cancel date, improving clarity while retaining all relevant rule information. | N/A |
| CRS-I2969 | Call Center | 2025.3.8308 | New Merge Tag - Deposit Policy Name The {{depositPolicy.name}} tag is now available in all deposit groupings (Deposits Payable, Deposits Received, Deposit Totals) It inserts the applicable Deposit Policy Name. | N/A |
| CRS-I2967 | Admin | 2025.3.8310 | Field Update: Deposit Code & Cancellation Policy Code The Deposit Policy Code and Cancellation Policy Code fields have been updated to VARCHAR(50) to support longer values. | N/A |
| CRS-I2991 | Call Center | 2025.3.8342 | Reservation Import Feature A new Reservation Import feature has been added. Services & Deposits not supported | #211621 |
| CRS-I2995 | Call Center | 2025.3.8342 | Day Use & Overnight Booking Updates Day Use bookings: “Nights” value updated to Day Use; " Nights" does not show when make reservation on Day Use Rooms Overnight bookings: Screens unchanged; Summary shows Itinerary total. Combined bookings: Availability and displays adjust based on day-use or overnight. | #211646 |
| CRS-I2951 | BookNow 2.0 | 2025.3.8349 | Site Creation – Administrator & Creator Access New Booknow 2.0 sites are now automatically linked to the Administrator user group and the creator’s user group. | N/A |
| CRS-I2960 | BookNow 2.0 | 2025.3.8349 | New Site Name Schema The site name field now only accepts letters and numbers—no special characters or spaces. | N/A |
| CRS-I2992 | Call Center | 2025.3.8349 | Call Center Service Mandatory Fields A new feature allows administrators to configure mandatory fields for services in CRS Admin. Settings include: From Location, To Location, From Time, and To Time. - Administrators can flag all or selected fields as mandatory (default is off). - If the setting is active, Call Center bookings cannot be saved unless mandatory fields are completed. - Reservations without services booked can still be saved. - Services without the mandatory flag do not require completion of these fields. - Fields pre-filled with default values are considered completed. | N/A |
| CRS-I2993 | Call Center | 2025.3.8360 | Call Center Room Descriptor Setting A new setting NebulaCC.Room Descriptor has been added. When set to singular values “Room” or “Unit”, the Call Center will display inventory accordingly as Rooms or Units. | #211624 |
| CRS-I3001 | Interface | 2025.3.8368 | Paygate Interface Update The Paygate interface now uses the USER3 custom parameter to return the TempObject ID, allowing bookings to be reloaded after payment. Payment references are now formatted as Reservation Number + Unique 15-character ID. | #210946 |
| CRS-I2998 | Call Center | 2025.3.8368 | Reservation Email Subject Line Confirmation, Web, and Channel Reservation emails now support the same bookmarks as Property emails to customize the email subject: Reservation.ID, Reservation.Name, User.Name, Reservation.Status, Reservation.Source | #212061 |
| CRS-I3009 | Interface | 2025.3.8373 | Transaction type EFT changed for OXITwoWay Interface OXITwoWay - payment/transaction types, "EFT" needs to be updated to "DEPOSIT" in order for the payment to post correctly in PMS | N/A |
| CRS-I3026 | Call Center | 2025.3.8378 | Call Center Same Day Inventory Wording For Group bookings in Call Center, the inventory screen has been corrected to display "Units" instead of the incorrect wording "Rooms" for same day inventory types. | N/A |
| CRS-I3019 | Interface | 2025.3.8400 | API Enhancements for Allocations The AvailRS has been updated to return the InvBlockCode when a valid allocation is found. Additionally, the error message for insufficient allocation units has been made more specific: it now returns 'Not enough units available on this allocation'. | N/A |
| CRS-I3016 | Admin | 2025.3.8403 | Reservation Import with Deposits Deposit details can now be included as part of the Reservation Import. To be imported, a reservation line must specify a Deposit Received amount, along with a valid Deposit Policy Code, Deposit Received Date, Deposit Payment Type, and Deposit Reference. | N/A |
| CRS-I2984 | Interface | 2025.3.8428 | Allocation Retrieve API Developed a new Allocation Retrieve API call that allows filtering of allocations by Agent ID, Property ID, Allocation Code, and Date Range. | N/A |
| CRS-I3021 | Admin | 2025.3.8428 | Support for 100% Deposit/Cancellation fees for specific services Implemented a 'Full Deposit required' checkbox on Services. If enabled, it forces a 100% deposit and 100% cancellation policy for that service regardless of other policy rules. | N/A |
| CRS-I3052 | Call Center | 2025.3.8428 | "Pay in Full" merge tag for prepayment options Added the Pay in Full merge tag group to templates, which displays the Reservation Total and a corresponding payment link. | N/A |
| CRS-I3022 | Call Center | 2025.3.8428 | Ability to split confirmation emails and views per property for multi-property bookings Added a 'For each Property' setting on templates to generate separate, property-specific confirmations (email and view tabs). | N/A |
| CRS-I3032 | Report | 2025.3.8428 | Override Reporting for Channels A new Override Report has been added under 'Reservation Stats Reports' for Channels. This report pulls reservation information only if an override flag is set to 'Y' for: RateOverridden, RateCodeOverridden, OverrideRateAvailability, or OverrideInventoryAvailability. | N/A |
| CRS-I2997 | Report | 2025.3.8429 | Booker Report Introduced new Booker Report for internal production tracking of arrivals and departures. | N/A |
| CRS-I3055 | Call Center | 2025.3.8429 | Call Center Booking Pax Default Call Center will now default the number of adults to 1 for Inventories where maximum pax is 1; otherwise, it will default to 2. | N/A |
| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I2968 | Call Center | 2025.3.8296 | Fixes: Guest Profiles & Room Profile Updates Resolved issue where additional names in guest profiles were not updating or removing correctly. Corrected change detection and history logging issues that prevented updates to room profiles and additional names from being saved. | N/A |
| CRS-I2966 | Call Center | 2025.3.8296 | Cancellation Policy Merge Tag Rules Improved Cancellation Rule Comparison Logic Updated logic to compare cancellation rule due amounts instead of percentages when determining the most restrictive rule. Previously, using percentage values caused incorrect results for 1st night rules, which do not have a defined percentage. | N/A |
| CRS-I2961 | Call Center | 2025.3.8296 | Property filters in Call Center (Area, Location, Rating) were ignoring the previous selection Filtering logic was corrected to ensure that only properties that match all selected filters (Area, Location, and Rating) are displayed. | N/A |
| CRS-I2985 | Call Center | 2025.3.8308 | Reservation Save Error Fix: Prevented "Divide by Zero" Error in vNeRateBreakdown View Added logic to prevent a "divide by zero" SQL error in the vNeRateBreakdown view. Although individual data and joins appear correct (with Duration never zero), the error only occurred when running the full query, making it difficult to trace. This safeguard ensures the query executes reliably. | #211109 |
| CRS-I2980 | Call Center | 2025.3.8325 | Fix: Incorrect Days Valid in Service Rate Calculation Resolved an issue where the wrong "days valid" value was used when calculating the service rate for a day, ensuring accurate rate determination. | N/A |
| CRS-I2987 | Admin | 2025.3.8329 | Linked Rate Meal Plan Fix Linked Rate Views now correctly use the MealPlanID set on linked rates. The correct meal plan code is assigned as configured, calculations are accurate, and uploads to test channels (e.g., Booking.com Nebula) work successfully. Hotel rate code overrides for meal plans continue to function as expected. | N/A |
| CRS-I2996 | BookNow 2.0 | 2025.3.8343 | Kids Availability & Content Manager Option Fixed an issue where hotels that do not allow kids could still be selected; these hotels now display as unavailable. Added a Content Manager option to hide the Kids selector on sites, removing the option to select children in the search widget. | N/A |
| CRS-I2976 | Admin | 2025.3.8349 | Published Derived Rates Display Fix Fixed an issue where newly created and published derived rates did not appear on the Published Rates screen. Derived rates now display automatically—no need to link or unlink them from hotel rate codes. | N/A |
| CRS-I3002 | BookNow 2.0 | 2025.3.8349 | BookNow 2.0 – Other Offers Display Fix Fixed an issue where “Other Offers” was not displaying in BookNow 2.0. | #210217 |
| CRS-I3008 | BookNow 2.0 | 2025.3.8368 | Hidden Mapped Room Type Fix Fixed an issue where a hidden mapped room type could prevent the entire property from returning rates. Hidden mapped rooms will return as not available until removed from mapping. | N/A |
| CRS-I2986 | Call Center | 2025.3.8376 | Multi-Property Reservation with past and future itineraries not editable Resolved issue preventing edits to multi-property reservations when one itinerary had a past arrival date. | N/A |
| CRS-I3013 | Call Center | 2025.3.8400 | Commission data missing in RateChange table for Call Center and BookNow 2.0 bookings. Fixed various issues with Nebula and Booknow 2.0 not populating Commission and Commissionable columns in the RateChange table when making a booking. | N/A |
| CRS-I3036 | Interface | 2025.3.8405 | Agoda Nebula cancellation messages failed if currency code was missing. Modified the Agoda Nebula interface to ignore the missing currency code in cancellation messages, allowing successful processing. | N/A |