NebulaCRS 2026.1

NebulaCRS 2026.1

New Features/Changes

Zoho NumberModuleVersionDescriptionZoho Desk Number
CRS-I3144Call Center2026.1.8593Merge Tag: Company Registration Number
Added Agent/Company Merge Tag for Company Registration Number		#216777
CRS-I3029Call Center2026.1.8600Display the total number of rooms per room type on the availability chart
Added a setting, defaulted to off, but when enabled will display the number of units in the top right of the Inventory Name column.NebulaCC.DisplayNoOfUnits		#211687
CRS-I3169Interface2026.1.8630DirectPush Retry
Added logic to retry the reservation confirmations for DirectPush that fails with an error.		N/A
CRS-I3196 & CRS-I3198Call Center2026.1.8642Unit miscounts in Available units and Unit Status views.
Enhanced visibility for "mixed-status" bookings. If a Provisional or Guaranteed booking contains "Hold" itineraries, these are now explicitly counted and displayed in brackets. This clarifies why units are occupied even when a direct "Hold" search returns no results. Allocations are no longer allowed to be booked as "Hold" status. This ensures that allocated units are correctly reserved. 		N/A
CRS-I3206Call Center2026.1.8642Posting deposits on Hold or Quote Reservations or Itineraries is no longer allowed
Made changes so that users can no longer capture deposits against reservations or itineraries with hold/quote status and their linked services. Payment links should no be sent for these reservation/itinerary types, as the units will not update to Reserved.		#219546
CRS-I3208Admin2026.1.8645Added a new option ReCalculate Commission on the re save reservation screen.
When selected, this option recalculates the commission on rate overridden reservations where no commission is set but should be set. It will check if the Agent Profile or Contract has a commission value defined and if the rate code is marked as Commissionable.
This option will slow down the re-save process, so it should only be used when truly necessary.
Once run, the reservation will show as amended and therefore AskNebula will be updated with the Commission values. 		#219065


Defects Resolved

Zoho NumberModuleVersionDescriptionZoho Desk Number
CRS-I3141Call Center2026.1.8600Duplicate pax displaying on email templates for certain reservations
Fixed issue in the Room Breakdown where data was being duplicated.		#217704
CRS-I3177Interface2026.1.8612Nebula ADS Uploads incorrect for Linked to Linked Rate codes when the setting ShowRateAsDouble is set to 'Y'
Corrected a calculation error in Nebula ADS Uploads for Linked and Linked-to-Linked rate codes. The issue occurred when the ShowRateAsDouble setting was enabled, leading to incorrect rate values being uploaded.		N/A
CRS-I3146BookNow 2.02026.1.8621Search by pax logic with children
Resolved an issue where searches for families (adults + children) would incorrectly return "no availability." BookNow now accurately evaluates room occupancy limits and suggests multi-room breakdowns when a single room cannot accommodate the full group.		#218026
CRS-I3184Call Center2026.1.8621Call Center Calculation incorrect for Linked to Linked Rate codes when Setting ShowRateAsDouble = 'Y'
1) Fixed issue where Nebula CRS Search Manager did not apply discount correctly when mixing percentage and amount discounts.
2) ShowRateAsDouble seems to affect how discounts are calculated in eRes. I updated Nebula to do the same.
ShowRateAsDouble = 'N' (discount is applied per person)
500 Sharing PP + 10% - 150 = 800. ((550 Sharing PP - 150) = 400 * 2 adults)
ShowRateAsDouble = 'Y' (discount applied once for double amount)
1000 Double (500 SharingPP) + 10% -150 = 950 ((500 SharingPP * 2) = 1100 - 150 = 950) 		N/A
CRS-I3187Interface2026.1.8621NebulaPAY unallocated deposits
Addressed an issue where partial payments for services would occasionally fail to allocate or remain as unallocated deposits. 		#218712
CRS-I3175BookNow 2.02026.1.8624BookNow configure rooms max pax issue
Fixed issue where max adults were not taking number of kids into account when calculating room pax limits.		N/A
CRS-I3199Call Center2026.1.8631No Data returned when user has one or more properties restricted
Resolved an issue where performing a "Blanket Search" (with empty filter fields) returned no results if the user lacked permissions for property/s. The search now successfully returns all bookings the user is authorized to see, while restricted bookings remain visible.		N/A
CRS-I3203Call Center2026.1.8632Fixed issue where "Group" type reservations could not be editedN/A
CRS-I3196 & CRS-I3198Call Center2026.1.8642Unit miscounts in Available units and Unit Status views.
The system now performs "on-demand" inventory calculations for specific days rather than relying on static database counters, ensuring availability is accurate even after reservation amendments or stay reductions.
Added a background recovery task (Job.AvailabilityStatsFix) to periodically synchronize ResProvUnits and ResGtdUnits.
Note: This task is disabled by default. Enable via Job.AvailabilityStatsFix.Enabled = 'Y'.		N/A

    • Related Articles

    • What are NebulaCRS Vouchers?

      In light of the COVID-19 crisis and in an ability to offer clients a way to entice their guests to forward book and buy accommodation vouchers or general service vouchers, HTI has built a simple Vouchers Module - in NebulaCRS. This enables clients to ...

    • NebulaCRS and Additional Modules URLs

      Each NebulaCRS instance and Module has a slight variation to its URL, please see below the applicable links required for NebulaCRS and the relevant modules. instance - refer to your NebulaCRS name. This your unique identifier. This element does not ...

    • Updating eRes and NebulaCRS URLs

      For clients and partners who are still connecting to eRes / NebulaCRS by using the endpoint URL's/ Shortcuts/Links which contain the element apps.hti-systems.com please update this element to nebulacrs.hti.app to connect to eRes/NebulaCRS instance - ...

    • How do I setup Childrens Rates in NebulaCRS?

      Up to three Children's/Kids age groups can be configured in NebulaCRS, namely K1, K2 and K3. The rates can then be defined per age group. 1. Age Groups Age Groups are defined under Rates -> Base Rates -> Options, this is defined per property. The age ...

    • Can Reservations on the NebulaCRS Lite Portal be Amended or Cancelled?

      Reservations that are made through the Channels cannot be amended or canceled on the portal Reservations coming from a Channel should be modified by the channel. Canceling or amending a reservation on NebulaCRS or the PMS will not cancel the booking ...