PlusPoint Sales Batch Not Appearing After Running the EOD

PlusPoint Sales Batch Not Appearing After Running the EOD

STEP 1 - Print the System Log Report

Confirm that multiple EOD's was not run.

The PlusPoint Point of Sale EOD was done for the a Date you would need to investigate using the System Log Report if user did not run multiple Close Days.
In PlusCentral, Click on Reports, System Reports, System log Reports



You can Group by Employee or Workstation
Report Selection All Outlets, All Shifts, Transaction Type is EOD, 
Date Range should be from the Day before to the Day After the example below we want to see 10th July 2023 EOD
Date will be 09/07/2023 day before to 11/07/2023 day afer.


If you see that the Start and Stop Date is the same then you will not have sales batch for the 10th July 2023. This normal happens when user forgets to close shift 
Morning shift carries on working (Breakfast) a decision is then made to keep the shift of the 09/07/2023 open until End of Day.
It could also be that due to lack of communication or observation of the system, a Duty Manager closes the day when it has already been done pushing the system to a forward date 11/07/2023, (most cases if this happens you will have Zero Batch to import for the 10/07/2023)

You can further investigate if possibly the Sales Batch has already been processed as per below:
2) The Batch Import LOG can be used to check all processed/imported sales batches.  
Processing, Stock Process, POS Sales Import


Click on the Import Log Tab to see all imported Batches
You can sort the Batch import by Date (Created Date is the Date when the Batch was created or when you closed the shift, Filename will be the property name YearMonthDate when the sales were made TS means the sales batch is already imported and WTS means the sales batch has not been imported)



3) Please check your BAD or Errors Logs article Bad Batch (How do I correct Bad Sales batches in PlusCentral?)


    • Related Articles

    • What is PlusPoint Hyperspace?

      A facility was added to move clients to a future date without having to run multiple End of Days and Month Ends to get there. This is only available in PlusPoint version 1.95 revision 0511 and above. Only HTI will have access to this newly added ...

    • How do I fix Sales Batches processed in the wrong month in PlusCentral?

      In order to reverse a Sales Batch that was processed in the incorrect month or financial period on PlusCentral the below steps must be followed: 1. Manual Sales Manual Sales are used to reverse POS Sales incorrectly processed. Navigate to Processing ...

    • How do I correct Bad Sales batches in PlusCentral?

      In order to correct a Bad Sales batch the below steps need to be followed:  1. Sales Batches  Navigate to  Processing -> Stock Processing -> POS Sales import.   After importing a Sales Batch should any items process in error they will be listed in ...

    • What is PlusPoint Auto Upgrade?

      1. Introduction PlusPoint Users will now have the ability to upgrade PlusPoint by themselves. Users that have access will be able to use the "Check for updates" feature in the support menu. Internet access is required. This feature connects to a ...

    • PlusPoint not opening - Database or Server not Connected

      Message received when trying to open PlusPoint: Database: [PlusPoint_Database name] or Server: [Server name or IP Address,1433] Not connected In order to find where the issue may lie need to determine if this is occurring only on the workstation or ...