The wrong amount was charged on my Front Office Invoice and sent to my Debtor's Statement, how do I fix this?

The wrong amount was charged on my Front Office Invoice and sent to my Debtor's Statement, how do I fix this?

In order to reverse the revenue that was charged on a normal Front Office invoice and then sent to the Debtor's statement, follow the below steps:

Is the Invoice status Closed or Open?
1. Invoice is still Active
If the invoice is still active a negative Debtors payment or a Correction can be done to reverse the posting to the Debtor's statement.

To do a Correction:
  1. A correction of the debtors posting can only be done on the same day the debtors payment was posted.
  2. To do a Correction, navigate to the Invoice and click on the debtors posting transaction and then click on the "Correction" button.
  3. The invoice will now have a balance.
To do negative payment:
  1. To do a negative debtor posting, navigate to the Invoice.
  2. Click on the Payment button.
  3. Select the payment type "Debtors", input a reference/ reason for this correction. Input the amount to be reversed preceded by a - (minus sign).
  4. The invoice will now have a balance.
Once a correction or negative payment has been done proceed to adjusting the transactions. Please take care and select the correct charge code in the adjustment.
Once the transactions have been adjusted, the correct charge code and the amount can be posted.
Once the invoice is correct, post a debtor payment.

2.  Invoice is Closed
Usually, when the revenue has already been sent to the Debtor for invoicing, the reservation where the invoicing mistake took place would already have been checked out and closed.
  1. To fix the mistake a House Account needs to be created in order to reverse the charges posted. To create a new House Account navigate to Reception -> New House Account.
  1. Next select the Property this account will belong to and complete the guest or company details used in the previous reservation as normal, and click on the "Save" button. Please ensure that the Debtor Profile is linked to the House Account.
  1. Once the House Account is active the revenue adjustment needs to take place, the user needs to confirm the amount that needs to be reversed, as well as the corresponding charge code, for example: Accommodation 2500.00.
  1. Select the "Invoice" tab and click on the "Adjust" button. A confirmation window will appear prompting the supervisor to authorize the adjustment.
  1. Select the charge code that needs to be adjusted for example: Accommodation.
  1. Enter the reference and the amount that needs to be adjusted and click on the "Post" button.
  1. The amount will now have been reversed and the invoice will now reflect a credit or negative amount.
  1. Next click on the "Pay" button and select the payment code "Debtors Payment", and enter a reference.
  1. The amount that needs to be entered needs to match the charge amount, normally a payment will already be a negative but in this instance, a negative (-) has to be placed before the amount to render the invoice settled, for example -2500.00. 
  1. The House Account invoice can now be printed as proof of the reversal and closed.
  1. The reversal will reflect on the Debtors Statement. You can now assign the new reversed line item to the correct line on the Debtor's Statement.