What are NebulaCRS Vouchers?

What are NebulaCRS Vouchers?

In light of the COVID-19 crisis and in an ability to offer clients a way to entice their guests to forward book and buy accommodation vouchers or general service vouchers, HTI has built a simple Vouchers Module - in NebulaCRS.
This enables clients to build simple Vouchers and to make them saleable on-line, via an extension of BookNow (but not via the API).

The Vouchers Module is available from Version 2020.3.3915

1. How it Works
  1. Quickly build multiple vouchers that you would like to sell via your corporate website.  HTI has enabled a very basic fulfillment tool, specifically for vouchers. This will offer visitors to your site the ability to quickly forward buy vouchers - for both accommodation and / or services that you offer at your property.
  1. We have enabled a simple build tool, payment gateway integration and a manual redemption option whereby vouchers can be redeemed at HQ, and the ‘value’ of the vouchers can be allocated towards bookings as a deposit / cash amount.


2. Building Vouchers
Within NebulaCRS, the Vouchers module, is now available on the Inventory screen.
  1. Log into NebulaCRS.
  2. Browse to Inventory.
  3. Select Vouchers.
  4. Create "New" Voucher:
    1. Code: This is important as this is what will be used to add to the URL to hyperlink to a specific voucher.  For example, if we call the voucher, DEMO, the URL will be appended with Code=DEMO to view just this voucher.
    1. Name: The Name of the Voucher is what the guest will see during the buying process and should be used to give a brief description or title of the voucher.
    1. Description:  Please capture all the relevant details and terms and conditions pertaining to the specified voucher.  You can embed <html> in this section, but please note that <img> tags will not display the image on the Voucher Confirmations that are emailed to the purchaser.
    1. Type: Voucher/Gift - This field does not have any effect on the voucher workflow at this time.
    1. Value: This is the redeemable value of the voucher, and will be displayed with a strikethrough on the front end during the acquisition of a voucher.

    2. Selling Price: This is the price payable for the voucher, based on your discount or offer to the visitor to the site. This will be what the user will pay per voucher (regardless of the value).

    3. Currency: Any currency can be used to create a voucher (if the payment gateway in use supports the currency conversion at the time of purchase)

    4. Brand: Your system Brand is required to complete the voucher build process.

    5. Then, please Save your voucher, or Cancel to abort.

  1. Save (or cancel to remove) the NEW Voucher and all the relevant fields to make the voucher available via BookNow (#Vouchers).
Please Note
 In order to display one voucher OR ALL Vouchers that are built, please append your BookNow URL with the following:  #Vouchers and/or the unique CODE per voucher.
This process will be explained in more detail in the next section, which is all about ‘Selling’ these vouchers and in fact creating the sales fulfillment tool...

3. Selling Vouchers
  1. NOTE:  After building a single voucher or multiple vouchers, here is how to render the voucher/s you would like to sell via your corporate website.
  1. You will simply embed an advert / image on your corporate website, or via email marketing etc. and then simply use a URL ‘hyperlink’ from your marketing medium, to the voucher, in order to display the basic details of the voucher(s) and provide a sales fulfillment tool via BookNow.
  1. As an example, clients can advertise on their website using brand specific collateral and attract click throughs using all the marketing tools available via your corporate website. Then ‘hyperlink’ to a Voucher and allow the visitor to complete the purchase and payment process via BookNow:

For example, our demo BookNow link will look like this - 

https://test.hti-systems.com/demo2020/mzansi#Vouchers (for all vouchers to return), OR

https://test.hti-systems.com/demo2020/mzansi#Vouchers:Code=DEMO (for just DEMO voucher)

This URL will be your NebulaCRS / BookNow URL, followed by your instance, site name and then the #Vouchers parameter to render the voucher accordingly…

Example:  https://nebulacrs.hti.app/{client_instance}/{site_name}/#Vouchers


3.1 Sales Fulfillment
  1. After landing on the page (#Vouchers), the user will be presented with the value of the voucher, will be greyed out and will be struck through. The selling price will be below the value and will be in focus and bolded, and this is the actual amount to be settled for each individual voucher.
  1. Step 1: Click ‘Add to Cart’ to buy the voucher.  You can buy many vouchers, these will be split as each voucher requires a unique voucher reference number for when you redeem a voucher.
EXAMPLE:  Value of the Voucher = R1 000 (Purchase Price is R750)

  1. Step 2: ‘Checkout’, to continue to the details page, whereby the visitor will be required to enter their contact details for the sending and finalisation of the voucher purchasing process.
  1. Step 3: The visitor will be required to Make Payment, via your integrated payment gateway, as per BookNow! Bearing in mind the price of the voucher might be different to the value redeemable, depending on the configuration and the ‘discount’, if any, you offer per voucher.
  1. Step 4: Also important to note - A voucher will only be generated and created once payment has been successfully processed.  Hence, once the payment gateway verifies payment the site will redirect back to the Voucher Confirmation page, with the following information:
    1. The Purchase number.
    2. The Amount.
    3. The Guest's title, first name, last name, email address and mobile number.
    4. The Voucher number.
    5. And lastly the Value of the voucher.

3.2 Confirmation Voucher
  1. NOTE: Please note that two confirmations are sent separately.  An Invoice Confirmation will be sent to the email address (only one email address can be specified per recipient at this time) and the amount paid will be reflected as per the voucher purchased.
  1. Then a Voucher Confirmation will be sent in a separate email and will not contain the ‘selling price’ / price paid for the voucher, in the event that this is a gift voucher, or you would like to send the voucher to another recipient.

4. Redeeming Vouchers
  1. In order to redeem a voucher, this must be done manually within NebulaCRS.
  1. Step 1: Login to NebulaCRS and select the Inventory tab. Next click on - Redeem, below the Vouchers tab.

  2. Step 2:  Search for the Voucher based on the Voucher Reference #, and then simply flag the voucher as ‘redeemed’ (see below). NOTE:  You should have captured a cash equivalent payment on a guest booking, loyalty profile, or captured a deposit against a guest booking in NebulaCRS, or accept this voucher in lieu of payment for services rendered.

  3. This is not reversible and should then be considered redeemed and payable in some form.

5. Reporting
  1. Reporting is not available within the NebulaCRS Reports module.
  1. There is simply an ‘Export’ option, whereby the user can export ALL Vouchers, and view their status, by Value, Price and Redeemed - True or False?
6. User Rights
  1. A User needs to be assigned rights in order to manage Vouchers on NebulaCRS.
  1. To assign rights to a User navigate to Profiles and click on the 'User Groups' tab.
  1. Select the relevant User group from the list by clicking on it and select the 'Rights' tab.
  1. On the 'Available Rights' section, on the left-hand side on the screen, search for the right 'Manage Vouchers' under the Administration heading.
  1. Click on the 'Manage Vouchers' right to highlight it and then move it to the 'Assigned Rights' section by means of the arrow. 
  1. Remember to select the 'Save' button
  1. All users linked to the User Group selected will now have the appropriate rights to manage Vouchers on NebulaCRS.



    • Related Articles

    • NebulaCRS and Additional Modules URLs

      Each NebulaCRS instance and Module has a slight variation to its URL, please see below the applicable links required for NebulaCRS and the relevant modules. instance - refer to your NebulaCRS name. This your unique identifier. This element does not ...

    • eRes and NebulaCRS V2020.3

      Defects Resolved Zoho Number Module Version Description Zoho Desk Number CRS-I1236 NebulaCRS 2020.3.4151 Apply Across properties restriction functionality Apply Across properties restriction functionality will now be bookable through the eRes API. ...

    • How do I Add, Update or Remove PDF or Word Templates in NebulaCRS?

      1. Word Templates 1.1 Adding In order to add an additional template whether this is for a new property or a new format create a copy of an existing template already on your eRes. To create a copy go to documents, select the template and then view the ...

    • NebulaCRS Email Templates

      Customers may customise and update their email templates more easily with Call Centre Email Templates. It is no longer necessary to send out obsolete word or PDF templates to clients. Create marketing, property alerts, confirmation vouchers, and ...

    • eRes and NebulaCRS V2021.4

      Defects Resolved Zoho Number Module Version Description Zoho Desk Number New Features Zoho Number Module Version Description Zoho Desk Number CRS-I1430 NebulaCRS 2021.4.5023 Email Templates added to CRS Added ability to design email templates that ...