What do I do when I received a Failed to integrate reservation message from SynXis?
- Should you have received the notification from SynXis advising that the reservation failed to integrate, please make the reservation manually on your CRS or PMS.
- This notification will be from SynXis advising the booking failed to create on eRes.
- If you would like more information as to why the reservation failed, please log a ticket with your Client Success Team.
Please see an example of the reservation message below:
From: Synxis Reservation Messenger <redx.reservations@synxis.com>
Sent: Sunday, 13 October 2019 12:08
To:
Subject: RESERVATION FAILED TO INTEGRATE ATTENTION!! Reservation Due to Arrive within 48 hours
The following reservation has been booked through RedX.
Reservation Details:
Property : HTI Hotel
Source of Res : GDS:Amadeus
Confirmation Number/Cancellation Number: 9XXXXXXXX /
Reservation Status: Confirmed
Arrival : Monday, October 14, 2019
Departure : Friday, October 18, 2019
Room Type Code: STDR
Room Type name: Standard Room
Guests : 1
Adults : 1
Children : 0
Rate : Best Available Rate Room Only
Policies : Standard guarantee policy Standard Cancellation policy
Daily Rate : Monday, October 14, 2019 ZAR 1000.00
Tuesday, October 15, 2019 ZAR 1000.00
Wednesday, October 16, 2019 ZAR 1000.00 Thursday, October 17, 2019 ZAR 1000.00
Last Name : MT
First Name : JAN
Address :
City :
State :
Country :
Zip Code :
Email :
Phone No :
Credit Card: VISA
Credit Card: XXXXXXXXXXXXXX84
Credit Card Expiration: XX/19
Request(s) :
Reservation Comments:
Travel Agent Iata: 7XXXXX
Travel Agent Name: AT CORPORATE TRAVEL(PTY) LTD Travel Agent Address:
P.O. BOX 75XXX
GARDENVIEW
2047
South Africa
TA Email: info@email.co.za TA Phone: 27-11XXXXXX
TA Fax: 27-11XXXXX
FOR FULL CREDIT CARD DETAILS CLICK ON THE LINK BELOW:
https://reservations.synxis.com/cc/reservation/ReservationDetails.
Sent: Sunday, 13 October 2019 12:08
To:
Subject: RESERVATION FAILED TO INTEGRATE ATTENTION!! Reservation Due to Arrive within 48 hours
The following reservation has been booked through RedX.
Reservation Details:
Property : HTI Hotel
Source of Res : GDS:Amadeus
Confirmation Number/Cancellation Number: 9XXXXXXXX /
Reservation Status: Confirmed
Arrival : Monday, October 14, 2019
Departure : Friday, October 18, 2019
Room Type Code: STDR
Room Type name: Standard Room
Guests : 1
Adults : 1
Children : 0
Rate : Best Available Rate Room Only
Policies : Standard guarantee policy Standard Cancellation policy
Daily Rate : Monday, October 14, 2019 ZAR 1000.00
Tuesday, October 15, 2019 ZAR 1000.00
Wednesday, October 16, 2019 ZAR 1000.00 Thursday, October 17, 2019 ZAR 1000.00
Last Name : MT
First Name : JAN
Address :
City :
State :
Country :
Zip Code :
Email :
Phone No :
Credit Card: VISA
Credit Card: XXXXXXXXXXXXXX84
Credit Card Expiration: XX/19
Request(s) :
Reservation Comments:
Travel Agent Iata: 7XXXXX
Travel Agent Name: AT CORPORATE TRAVEL(PTY) LTD Travel Agent Address:
P.O. BOX 75XXX
GARDENVIEW
2047
South Africa
TA Email: info@email.co.za TA Phone: 27-11XXXXXX
TA Fax: 27-11XXXXX
FOR FULL CREDIT CARD DETAILS CLICK ON THE LINK BELOW:
https://reservations.synxis.com/cc/reservation/ReservationDetails.