What do I do with a Cancelled Reservation that has a Deposit against it in Apex?

What do I do with a Cancelled Reservation that has a Deposit against it in Apex?

There are two options available should a Cancelled reservation have a deposit allocated against it. Please follow the below steps to a solution:
1. Deposit Reversal
  1. Deposit Reversals differ according to the payment type used on the invoice. Please see the differences below.
       Cash Payments
  1. To reverse a Cash payment a "Paid Out" has to be charged on the invoice.  Click on the "Invoice" tab and select the "Charge" button, the Charge window will open.
  1. Select the currency and "Paid Out" on the charge code list. Type in the reference and the amount that needs to be reversed, then select the "Post" button.
  1. Should Supervisor Authorisation be required enter your details. 
  1. A confirmation window will appear next click "Yes" to continue.
  1. The "Paid out" will reflect as a charge and the original outstanding amount will display on the invoice. 

       Credit Card and EFT Payments
  1. To reverse a Credit Card payment a negative payment has to be posted on the invoice. Click on the "Invoice" tab and select the "Pay" button, the payment window will open.
  1. Select the currency and the payment type Credit Card (master, visa, american express or diners club) or EFT (Electronic Fund Transfer) from the list. 
  1. Type in the reference and the amount that needs to be reversed with a (-) minus in front of the amount, then select the "Post" button.
  1. Should Supervisor Authorisation be required enter your details. 
  1. A confirmation window will appear next click "Yes" to continue.
  1. The Credit Card or EFT payment will reflect as a charge on the invoice and the original outstanding amount will display on the invoice, thus reversing the payment. 
2. Cancellation Fee
  1. In some situations a reversal is out of the question and the deposit is kept as a cancellation fee. 
  1. To accomplish this in Apex, select the "Invoice" tab and click on the "Charge" button.
  1. Select the folio, currency and the charge code which will be accommodation. Next enter the reference and the deposit amount and click on the "Post" button.
  1. The deposit will now have been utilised and the total on the invoice will be zero.


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