Why are my Central Reservation System (CRS) bookings coming through with the incorrect rate code in Apex?
The reason for reservations created on a Central Reservation system such as eRes, displaying the incorrect rate code on Apex might be that the rate does not exist in Apex.
- To ensure that the rate code exists in Apex navigate to Administration -> Reservation Codes -> Rates -> Rate Seasons.
- Continue to check if the rate code exists on the list displayed, if it does not exist add the Rate Season and Rate Schedule as normal.
- Should the rate code exist, the reason for not displaying might be due to mapping issues. With the OTA_PMS Interface only one rate is chosen to be the default, for example RACK.
- Should a reservation be made using the rate STO and STO is not properly mapped, or does not exist, Apex will automatically assign RACK to the reservation.
- Please always make sure that the "CRS Code" matches the rate code used in eRes.