Why are my Rate amounts incorrect on the OTA's?

Why are my Rate amounts incorrect on the OTA's?

In order to see why Rates are not displaying on the OTA's the below steps need to be followed:
1. Rates
  1. Before the other steps can be completed access eRes and navigate to Tools -> System Administration -> Properties -> Properties.
  1. Please confirm that the Rates that need to display on the OTA's exists in eRes.
2. Agents
  1. The next step is to navigate to Tools -> System Administration -> Agents -> Agents.
  1. Please ensure that each OTA has an Agent Profile and that the default currency on each of these profiles matches the rates you are attempting to upload.
  1. Should a Contracted rate need to display on the OTA's please ensure that a contract for this rate exists on the Agent. 
3. Mappings
  1. In order to ensure that the correct rates are displayed we need to check the mappings between eRes and the OTA's. Mappings are done to ensure the correct information pertaining to the property, room categories and rates are reflected on each system.
  1. To check these mappings navigate to Tools -> System Administration -> Interfaces -> ADS -> ADS Settings.
  1. Select the OTA in question for example, Booking.com by clicking on the OTA and then selecting the "Edit" button. Please ensure that the URL in the setup corresponds to the URL for each OTA as seen below:
Booking.com
  1. Rates:  
  1. https://proxy.hti-systems.com/booking-dot-com/OTA_HotelRateAmountNotif/
  1. Availability:
  1. https://proxy.hti-systems.com/booking-dot-com/OTA_HotelAvailNotif/
  1. Reservations: 
  1. https://proxy.hti-systems.com/booking-dot-com/res/
Expedia
  1. Rates and Availability:
  1. https://proxy.hti-systems.com/expedia/ar
  1. Reservations:
  1. https://proxy.hti-systems.com/expedia/br
Agoda
  1. Rates, Availability and Reservations
  1. https://supply.agoda.com/api
3.1  Property Mappings
  1. Please compare the Property mappings on eRes and ensure that these codes correspond to the mappings on the OTA Extranet. 
  1. Should these codes have been wrong please select the "Delete" button and delete them. Then re-enter the correct codes.
  1. Then navigate to Properties -> Properties, select the property that was updated and click on the "Avail upload" button to upload availability to the OTA's.
Please Note
  1. If the user decides to hide a Property for any reason these properties must be unmapped as soon as possible.
  1. Should mappings need to be deleted the user should start with the Rates, then Room Categories and lastly the Property.

3.2  Room Categories
  1. Please compare the Room Categories mappings on eRes and ensure that these codes correspond to the mappings on the OTA Extranet.
  1. Should these codes have been wrong please select the "Delete" button and delete them. Then re-enter the correct codes.
  1. Then navigate to Properties -> Properties, select the property that was updated and click on the "Avail upload" button to upload availability to the OTA's.
3.3  Rate Codes
  1. Please compare the Rate Code mappings on eRes and ensure that these codes correspond to the mappings on the OTA Extranet.
  1. Should these codes have been wrong please select the "Delete" button and delete them. Then re-enter the correct codes.
  1. Then navigate to Properties -> Properties, select the property that was updated and click on the "Rate upload" button to upload rates to the OTA's.
4. ADS Message Logs
  1. The last step in the process is to check the ADS message logs after the uploads have been done. 
  1. To access the messages navigate to Tools -> System Administration -> Interfaces -> ADS -> View ADS Message Logs.
  1. Select the drop downs specific to the ADS, Property and eRes Type, (the result can be narrowed down by selecting the type as Rate, Property or Inventory), then click on the "Search" button.
  1. The search will return the latest inventory and rates messages. The "Sent" message contains what has been sent to the OTA's, whereas the "Received" message contains success or error messages. 
  1. In order to view these messages highlight the message by clicking on it and click on the "View" button, thereafter click on the "Pretty Print" button in the bottom right-hand corner. 
  1. The Received messages should be successful after the uploads have been completed.
Please Note
  1. Should all the above steps have been followed and error messages are returned or the rates are still not correct on the OTA's, please contact your HTI Success Agent for assistance.

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