Why is my Rate not available when making a booking in Apex?
In order to ensure the Rates are bookable on Apex please see the below steps:
1. Rate Seasons
Should you be creating a reservation in Apex and not be able to find your rate code in the selection window, the cause is more than likely that the Rate Season is no longer valid.
- To check the Rate Season navigate to Administration -> Reservation Codes -> Rates -> Rate Seasons Assignment.
- Select the Rate Code for example: Rack and click on the "Rate Assignment" tab.
- Select the correct Rate period by clicking on it, it will be highlighted in blue.
- Next click on the "Change Season" button and extend/change the "To Date" field.
- Remember to click on the "Save Season" button to save the changes.
The rate should now display when making reservations.
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