Interfaces
How to check Apex GuestRevu interface?
Confirm that the GuestRevu interface is running on your server. If it is running, you may try the below: Close the interface (password is "close") Open it again. Now create a test reservation for a day (please ensure you capture in your email address ...
How do I create a Revenue Export from Apex?
The Apex PMS system will you to export Revenue from the system and allow you to import this into your accounting system. 1. Revenue Export Always export in.csv format unless specified by property. The Revenue Export menu is situated under Processing ...
Why do I have an error on my NetReports Interface?
1. NetReports Interface HTI will be migrating NetReports to Google so that all the PDF reports are uploaded to a new FTP server on Google. Some changes were required to allow the NetReports/WebReports Interface to connect to the Google environment. ...
My Revenue Export path is not Valid, how do I fix this?
When Trying to do a Revenue Export to Pastel, Sage AccPac, Xero, Quickbooks or Bluubin an error might be received that The Export path is invalid. There may be a number of reasons why this is occurring: The workstation does not have sufficient ...
How do I setup the GuestRevu Interface in Apex?
The new configuration pertains to clients that are currently on Apex Version 2.39 Rev 1021 and any release above. Should you be on a Version that is lower than V2.39 Rev 1021, please contact your HTI Client Success Agent to schedule an upgrade. 1. ...
My TMS Vacant Call Account has been closed how do I fix this?
In order to create a new Vacant Call Account the below steps need to be followed: 1. House Account Usually an error will be displayed on the Interface Monitor informing the user that the Vacant Call account no longer exists. The next step would then ...
Why is my Apex Interface not sending any data to the Guest Survey systems?
Please follow the below steps to ensure that the necessary guest surveys are sent: 1. Check outs One of the reasons for Apex not sending any guest survey information might be that there were no check outs for the day. To confirm please navigate to ...
How do I handle Inclusive amounts between Apex and PlusPoint?
There are a few options available regarding Apex packages or inclusive amounts and how to create these so that it may be handled correctly between the two systems. Please see the options below: Apex Inclusive Amounts The first option is not to charge ...
Why are my Central Reservation System (CRS) bookings coming through with the incorrect rate code in Apex?
The reason for reservations created on a Central Reservation system such as eRes, displaying the incorrect rate code on Apex might be that the rate does not exist in Apex. To ensure that the rate code exists in Apex navigate to Administration -> ...