Folios & Transactions
How to adjust charges on a closed invoice on Apex?
In order to reverse the revenue that was charged on a normal Front Office invoice and the invoice is now in archive, the below steps need to be followed: Steps: To fix the mistake a House Account needs to be created in order to reverse the charges ...
How to correct the wrong payment type in an Apex archived folio
Users sometimes post a payment type as EFT or Credit Card, but it should have been a Debtor, etc. These payments can be corrected easily if caught on the same day. See this article on how to achieve this. However, after End of Day was run, the ...
How do I refund a Deposit on a Guaranteed reservation in Apex?
In order to refund a Deposit on an inactive or guaranteed invoice in Apex please follow the below steps: 1. Corrections In order to remove a Deposit that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...
How do I transfer charges to a single folio in Apex?
In order to transfer charges onto a single folio or invoice in Apex the below steps should be followed: 1. Transfers Access the folio where the charges need to be transferred from by using the Room Rack or Room Chart menus. Once the folio is open ...
What do I do with a Cancelled Reservation that has a Deposit against it in Apex?
There are two options available should a Cancelled reservation have a deposit allocated against it. Please follow the below steps to a solution: 1. Deposit Reversal Deposit Reversals differ according to the payment type used on the invoice. Please ...
How do I fix an incorrect amount Charged on an invoice?
In order to fix an incorrect amount Charged on an invoice in Apex please follow the below steps: 1. Corrections In order to reverse an amount that was charged incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...
How do I fix an incorrect Payment amount on an invoice in Apex?
In order to fix an incorrect Payment on an active invoice in Apex please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...
How do I refund a Payment in Apex?
In order to refund a Payment on an active invoice in Apex please follow the below steps 1. Refunds The reasons/references why guests are refunded are very important for auditing purposes. Please see below on how to refund the different payment types. ...
How do I reinstate a No-Show or Cancelled reservation?
In order to reinstate a No-Show or Cancelled reservation in Apex please follow the below steps: 1. Reinstate To reinstate a No-Show or Cancelled reservation please ensure that the reservation has not been archived by searching for the reservation in ...