Rates and Accommodation
How do I create a Series Reservation in eRes?
In order to create a Series Reservation the below steps need to followed: 1. Series Reservations The Series Copy option allows the user to take an existing reservation and the copying of it into a series of saved reservations. The user can therefore ...
How do I override a Cancellation Policy when cancelling a reservation in eRes?
When cancelling a reservation on eRes a user is able to make changes to the Cancellation policy. The user must have the right to be able to override the Cancellation policy, otherwise they will not be able to do so. To override the Cancellation fee, ...
How do I apply a Discount on eRes?
To add a Discount to a reservation on eRes the below steps need to be followed: 1. How to apply a Discount on a reservation Once you have added the Accommodation itinerary line proceed to the "Guest details" Tab. Enter the discount code or click on ...
Why are my Rates not appearing for Agents in eRes?
In order to ensure that Agent Rates display when reservations are made the below needs to be checked: 1. Contracts Agents usually receive negotiated rates that are not available to the general public or other agents. In order to make these ...
What does the statement "The PMS has taken ownership of the reservation" mean?
When a reservation is sent from eRes to Apex, and certain changes are made in Apex by the property or hotel, it is said that the "PMS has taken ownership of the reservation". Ownership is taken when the following changes take place in Apex: When a ...
How do I override a rate code or rate amount in eRes?
In order to override a Rate code or Rate amount the below steps need to be followed: It may be required to override the auto-assigned Rate code on the itinerary line. This may be accomplished on the itinerary line itself or on the Rate breakdown ...
How do I amend an itinerary line in eRes?
In order to amend an itinerary line the below steps need to be followed: 1. Amend Reservation Access eRes and open the reservation that needs to be amended. To amend the itinerary line right click on the line, an "Amend Itinerary line" screen will ...