Folios & Transactions
Nebula POS Revenue/ Payments did not Distribute in NebulaPMS
In order for the distribution amounts to be added to Nebula PMS the below steps need to be followed: 1. Outlet Analysis Report Navigate to NebulaPOS -> Point of Sale Reports -> Outlet Analysis Report. Select the dates the distribution did not take ...
How to post charges or payments in foreign currency on NebulaPMS?
NebulaPMS allows for multiple currencies to be used. Financial Reporting will always be in the base currency of the property In order for charges or payments to be posted in a foreign currency, there needs to be two items enabled in NebulaPMS: 1. ...
How to Generate Invoice in Foreign Currency on NebulaPMS?
In order to print or generate an invoice in a foreign currency follow the below steps: Steps: In the invoice click on Print Select the Format the invoice Tick Convert to Select the currency converting to Click OK The invoice will now display the ...
How to post a Deposit on a reservation in NebulaPMS?
In order to post a Deposit on a reservation the below steps need to be followed: 1. Reservations Open the reservation then click on the "Marketing" tab. In order to be able to post a deposit , you will have to ensure that a Deposit Policy is linked ...
What to do with a Cancelled Reservation that has a Deposit against it?
When cancelling a reservation with a deposit on it, the invoice will become active. The credit will remain on the invoice until such time as the property resolves this. The credit will display on the Front Office Ledger under "Cancel" status and the ...
How to change the Currency on reservation in NebulaPMS?
In order to change the Currency Code on the itinerary follow the below steps: Steps Open the reservation. Navigate to Itinerary Tab. Select the itinerary where the currency needs to be updated. Click on Edit. Change the Currency code to the one of ...
There is no option to Post a Deposit on reservation in NebulaPMS?
1. Deposits In order to be able to post a Deposit this is triggered by the Deposit policy assigned to the reservation. if no Deposit policy is assigned to the reservation then the post button will be unavailable, as seen below. To Assign a Deposit ...
How do I Reverse or Refund a deposit posted?
Refunds or Reversal of Advanced Deposits A deposit that was posted in error, for example, if the incorrect amount was posted or if the deposit needs to be refunded, the below steps can be followed: Open the reservation where the deposit was posted. ...
Paid Out vs Cash Refund
1. Paid Out Cash disbursed by the hotel on behalf of a guest and charged to the guest’s account as a cash advance. A Paid out is built as charge code with the flag "Reduce from Cash". A Paid out will reflect under charges on the Revenue Report and on ...
How do I fix an incorrect amount Charged on an invoice in NebulaPMS?
In order to fix an incorrect amount Charged on an invoice in NebulaPMS please follow the below steps: 1. Corrections In order to reverse an amount that was charged incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...
How do I fix an incorrect Payment amount on an invoice in NebulaPMS?
In order to fix an incorrect Payment on an invoice in NebulaPMS please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...
How do I refund a Payment in NebulaPMS?
In order to refund a Payment on an invoice in NebulaPMS please follow the below steps: 1. Refunds The reasons/references why guests are refunded are very important for auditing purposes. Please see below on how to refund the different payment types. ...