Contact HTI Support

Contact HTI Support

At HTI we are constantly trying to improve our service levels and procedures with innovative and efficient ways of handling customer support calls. Our agents are here to handle application issues with speed and accuracy during office hours, and in the case of after hour emergencies we provide free 24/7 telephonic support.

The HTI office hours are outlined as follows:
  1. Monday to Thursday 08:00 - 17:00
  2. Fridays 07:00 - 16:00
(The office is also closed during all public holidays and over the December holiday season)

With multiple software products that are always being enhanced, HTI has to be adaptable in terms of support and service. We therefore offer our clients multiple platforms in which to log your general HTI product enquiries with us.

HTI ONLINE HELP CENTER
  1. https://helpdesk.htihospitality.tech/portal/en/home
  1. Take a look through our Knowledge Base articles which contain hundreds of FAQ!
  2. Chat directly with one of our support agents during office hours (08:00-17:00 MON-THU / 07:00-16:00 FRI).
  3. Log a Ticket or view support tickets that have been logged with our Client Success Team
EMAIL US DIRECTLY
  1. Our friendly and helpful Client Success Agents can also be reached at htisupport@htihospitality.tech
  1. Learn more about us
  2. Browse through all our available products and available channel connections!
  3. Chat directly with one of our sales agents
  4. Chat directly with one of our support agents
PHONE OUR CALL CENTER
  1. Speak directly with one of our support agents during office hours (08:00-17:00 MON-THU / 07:00-16:00 FRI).
Office Line: +27 11 803 2208
Toll Free Line: +27 86 148 4797
EMERGENCY SUPPORT DURING AFTER HOURS
  1. There is a client success agent on standby 24 hours per day to take any emergency calls.
+2711 803 2208 > Press Option 2
  1. Ensure that you leave a message if the line is busy so that our agent can call you back straight away
What is an emergency?
  1. Complete & utter stop of service delivery.
  2. Loss of business.
  3. Operational Standstill
  4. Production application down or major malfunction resulting in the majority of users unable to perform their normal functions.

ESCALATION OF ISSUES
  1. If you feel you are not receiving a satisfactory response to your call, please contact the Operations Manager, Johalien Coetzee: johalien@htihospitality.tech

See also the article on how to Contact HTI Sales & Accounts

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