How do I change my Tax/Vat percentage on NebulaCRS?
1. Introduction
2. Operational Procedures
3. How to Add the new Tax Rule
On NebulaCRS Navigate to Inventory → Hotels
Select the property for which you need to add the tax rule:
Select the Tax Rules tab and click on the button. Enter the Start date, the Tax Type and the new percentage, thereafter select the button.
The start date can be set in the future for when the new tax rule should start applying. This start date will refer to reservations arriving from that date onwards.
The new tax rule will display:
4. What to expect after the Tax Rule Addition
The following scenarios will apply to reservations made before, during, and after the tax rule change.
4.1 Reservations made before the change
All reservations made before the change will still reflect the old Tax percentage.
Note the Tax amount of 521.74. The original Tax rule was for 15%
However should the user make a financial change to the reservation for example extend the duration of the reservation or increase the number of rooms or adults, the reservation will then automatically update and assume the new Tax value should it fall within the new tax period
See the below example of a future reservation created before the New Tax Rule was added. This reservation falls within the change period but will only update after a financial change is made.
Note the Tax amount 521.74.
The Reservation is amended to 3 nights, the new Tax percentage is triggered and the change is reflected.
Note the Tax amount 805.19.
4.2 Reservations made after the change
All future reservations will immediately reflect the new Tax percentage without any added intervention.
In the below example the reservation is made for a future date, after the New Tax Rule was added. This reservation is in the period of the Tax change.
Please note the Tax amount of 268.40.
4.3 Reservations made over the VAT increase period
If a reservation is made after the Tax Rule is added, but this particular reservation falls between the dates of 29 March and 3 April, the system will apply the old Tax Rule to the reservation. See the below example.
Please note the VAT amount of 652.17.
5. Rates
Should clients need to change Rates to account for the new Tax percentage, Rates can be built as normal under Base Rates and then paint and publish their demand calendars accordingly.
6. Terms and Conditions
Word Templates
Where Word Templates such as the Pro-forma and Tax Invoices, indicate the old Tax percentage such as on the Terms and Conditions please get in touch with your Client Success Team in order for the templates to be updated. Templates will not be updated over weekends or after hours.
PDF Templates
Where PDF templates indicate the old Tax percentage such as on the Terms and Conditions:
On NebulaCRS Navigate to Content → Documents
Select the applicable template, then update the terms and conditions and then click on the button.
Call Center Web Templates
Where Call Center web templates indicate the old Tax percentage such as on the Terms and Conditions:
On Call Center Navigate to Email Template Editor
Select the applicable template, update the terms and conditions and click on the button.
Booknow (old)
Where BookNow terms and conditions reflect old Tax percentage this can be updated on the BookNow content manager Terms and Conditions field - NebulaLite clients, please contact the Client Success Team for assistance.
Navigate to BookNow old content manager
Select the applicable Site
Update the terms and conditions, then click on the button
Publish the changes
Booknow 2.0
Where BookNow 2.0 terms and conditions reflect old Tax percentage this can be updated on the BookNow content manager Terms and Conditions field on the Site Page - NebulaLite clients, please contact the Client Success Team for assistance.
Navigate to BookNow 2.0 content manager
Select the applicable Site
Update the terms and conditions, then click on the button.
Please contact the Client Success Team for any assistance.
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