Unable to launch the eRes Application after a Java Upgrade
Not all Java versions are compatible with your eRes application. We suggest that you do not update it when prompted.
Should you receive an error after a Java upgrade, the resolution is to re-install the older version of Java.
To downgrade your Java please follow the below steps:
1. Uninstall Java
Please follow the Microsoft article on how to remove a program or app
2. Once you have uninstalled Java, please select the applicable download link below. All newer computers are 64 bit.
4. Unzip the file and then run the .exe
5. Launch eRes as normal
If eRes is not opening with Java please follow steps for article:
Related Articles
eRes application is not opening or opens in Internet Browser and not with Java
If you have a new PC or formatted your current PC you may find that eRes no longer opens with Java. First, check if Java is installed on your PC by checking under programs or Apps. If Java is not installed on your PC navigate ...
How do I clear my Java Cache?
In order to clear your Java Cache please follow the below steps: 1. Control Panel Access your computer's Control Panel and select the "View by Large Icons" option. Next select "Java". On the "General" tab select "Settings" under the Temporary ...
What is Apex Auto Upgrade?
1. Introduction Apex Users will now have the ability to upgrade Apex by themselves. Users that have access will be able to use the "Check for updates" feature in the support menu. Internet access is required. This feature connects to a location in ...
How do I create an eRes shortcut on my computer?
In order to create an eRes shortcut please follow the below steps: Before creating the shortcut ensure that Java has been installed on the computer and that the correct eRes URL is available. Right click on the desktop and select the "New" option, ...
How do I fix a Version Conflict on Apex after an Auto upgrade?
1. Auto Upgrade After upgrading Apex through the Auto upgrade service, when opening the Apex application a version conflict is displayed. The version conflict usually occurs when the Apex.exe was still open or in use by user/s. Due to the Apex.exe ...