How do I fix an incorrect Payment amount on an invoice in NebulaPMS?

How do I fix an incorrect Payment amount on an invoice in NebulaPMS?

In order to fix an incorrect Payment on an invoice in NebulaPMS please follow the below steps:
1. Corrections
  1. In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that Supervisor Authorisation is required to perform this action. Please See Employee Roles and Rights for authorisation.
  1. Next select the payment amount the line item will be highlighted in grey. 
  1. Click on the "Correction" button and confirm the correction by selecting "Yes" on the confirmation window.
  1. The Supervisor Authorisation window will appear, click on the "Confirm" button to correct the payment.
  1. The transaction will be corrected and greyed out on the invoice. The corrected amount will be removed from the invoice total.
Please note
  1. A payment can only be corrected on the date it is posted, should the error only be discovered the following day (after end of day) a reversal needs to take place. Please see below for reversal instructions.
2. Reversals
  1. Should night audit already have taken place a reversal needs to occur. Reversals differ according to the payment type used on the invoice. Please see the differences below.
2.1 Cash Payments
Paid Out
  1. To refund a Cash payment a "Paid Out" has to be charged on the invoice.  
  1. Click on the "Invoice" tab and select the "Charge" button, the Charge window will open.
  1. Select the currency and "Paid Out" on the charge code list. Type in the reference and the amount that needs to be refunded, then select the "Post Charge" button.
  1. Should Supervisor Authorisation be required enter your details. 
  1. The "Paid out" will reflect as a charge and the original outstanding amount will display on the invoice. You can now continue to post the correct payment type and amount as normal.

Cash Refund
  1. Another way to refund a Cash payment is to post a negative Cash payment on the invoice. Click on the "Invoice" tab and select the "Payment" button, the payment window will open.
  1. Select the currency and the payment type Cash Refund or Cash from the list.
  1. Type in the reference and the amount that needs to be refunded with a (-) minus in front of the amount, then select the "Post Payment" button.
  1. Should Supervisor Authorisation be required enter your details. 
  1. The "Cash Refund" will reflect as a charge and the original outstanding amount will display on the invoice. You can now continue to post the correct payment type and amount as normal.
2.2 Credit Card and EFT Payments
  1. To reverse a Credit Card payment a negative payment has to be posted on the invoice. Click on the "Invoice" tab and select the "Payment" button, the payment window will open.
  1. Select the currency and the payment type credit card (master, visa, american express or diners club) or EFT from the list. 
  1. Type in the reference and the amount that needs to be reversed with a (-) minus in front of the amount, then select the "Post Payment" button.
  1. Should Supervisor Authorisation be required enter your details. 
  1. The Credit Card or EFT payment will reflect as a charge on the invoice and the original outstanding amount will display on the invoice, thus reversing the payment.  You can now continue to post the correct payment type and amount as normal.

    • Related Articles

    • How do I fix an incorrect Payment amount on an invoice in Apex?

      In order to fix an incorrect Payment on an active invoice in Apex please follow the below steps: 1. Corrections In order to reverse a payment that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...

    • How do I fix an incorrect amount Charged on an invoice in NebulaPMS?

      In order to fix an incorrect amount Charged on an invoice in NebulaPMS please follow the below steps: 1. Corrections In order to reverse an amount that was charged incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...

    • How do I fix an incorrect amount Charged on an invoice?

      In order to fix an incorrect amount Charged on an invoice in Apex please follow the below steps: 1. Corrections In order to reverse an amount that was charged incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...

    • How to add Payment code in NebulaPMS?

      To add a payment code on NebulaPMS, please follow the below steps: Steps: Navigate to Settings -> Front Office -> Payment Code Click on Add Complete the applicable fields: General Code: Enter applicable code. No more than 6 characters. Do not use ...

    • How do I refund a Deposit on a Guaranteed reservation in Apex?

      In order to refund a Deposit on an inactive or guaranteed invoice in Apex please follow the below steps: 1. Corrections In order to remove a Deposit that was posted incorrectly, open the specific reservation and click on the "Invoice" tab. Note that ...