How do I fix version Conflict on PlusPoint and/or PlusCentral?

How do I fix version Conflict on PlusPoint and/or PlusCentral?

Please see below steps to resolve version conflict error:

1. Auto Upgrade
  1. After upgrading PlusPoint through the Auto upgrade service, when opening the PlusPoint application a version conflict error is displayed.
  1. The version conflict usually occurs when the PlusPoint.exe or PlusCentral.exe was still open or in use by user/s.
  1. Due to the PlusPoint.exe or PlusCentral.exe still being open, the replacement of the application  exe did not occur during the upgrade process.
  1. To resolve this right click on PlusPoint shortcut select "Open File Location" (or Properties -> Find File Location).
  1. This will open the main PlusPoint folder, search for the latest release folder this should have the latest date modified on it.
  • Open this folder and search for the PlusPoint.exe or PlusCentral.exe
  1. Copy the exe..
  1. Return to the main PlusPoint folder and paste this in the main folder. Replace the PlusPoint.exe or PlusCentral.exe with the new one.
  1. If it does not allow you to replace the file as it is still in use, rename the old file and the paste the new PlusPoint.exe or PlusCentral.exe again

Please Note
Contact the Client Success Team for further assistance if not able to resolve the issue.

    • Related Articles

    • How do I fix an Apex Interface version conflict error?

      Once Apex has been upgraded and the interfaces restarted, an interface may give a Version Conflict error if the ApexInterface.exe was not replaced after the upgrade. To update the interface with the correct version, take note of the Database version ...

    • How do I fix a Version Conflict on Apex after an Auto upgrade?

      1. Auto Upgrade After upgrading Apex through the Auto upgrade service, when opening the  Apex application a version conflict is displayed. The version conflict usually occurs when the Apex.exe was still open or in use by user/s. Due to the Apex.exe ...

    • What is PlusPoint Auto Upgrade?

      1. Introduction PlusPoint Users will now have the ability to upgrade PlusPoint by themselves. Users that have access will be able to use the "Check for updates" feature in the support menu. Internet access is required. This feature connects to a ...

    • How do I create a PlusPoint shortcut?

      In order to create a PlusPoint or PlusCentral shortcut on your Desktop the below steps need to be followed:  1. Shortcut Click on the Windows Menu button, Select or Search for the "RUN" Option . Enter the IP Address of the server or the Computer name ...

    • How to fix a Apex Interface Version Conflict error?

      Kindly note, to fix the version conflict you would need to follow the below steps: Right-click on the Apex shortcut icon on your desktop ​ Select Open File Location or if you using windows version lower than 7, select properties and target folder In ...