| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I3024 | BookNow 2.0 | 2025.4.8442 | Voucher/Attachment links on corporate booker required agent login. The attachments page now does not require a login even if the 'Agent login required' setting is enforced, allowing operational teams to view/download attachments directly. | N/A |
| CRS-I3072 | Interface | 2025.4.8466 | Added the ability to make Children Only bookings via eResAPI Modified the eRes API to correctly allow Children Only reservations for Avail, Book, and Commit requests, solving a critical requirement for specific rate structures. | N/A |
| CRS-I3048 | BookNow 2.0 | 2025.4.8501 | Booknow UI Update The Booknow.css file has been updated to improve layout and spacing | N/A |
| CRS-I1649 | BookNow 2.0 | 2025.4.8507 | Move PMS Interface Monitor to NebulaCRS PMS Interface Monitor migrated into NebulaCRS, can be found under Channels. | N/A |
| CRS-I2871 | BookNow 2.0 | 2025.4.8507 | Loyalty Profile Validation and Lookup Enhancement Loyalty lookup now validates guest profiles using name and loyalty number. If valid, the profile is accepted without auto-populating personal details. The booker can enter their own guest information and save it for future use. On reuse, the system retrieves and validates the loyalty number. | N/A |
| CRS-I3095 | Admin | 2025.4.8513 | Rate Markup access User access was tightened; the Rate Markups view is now only available to users with the 'Manage Rates' permission. | N/A |
| CRS-I3110 | Admin | 2025.4.8526 | Revenue Screen Optimization Optimizations were made to the views to resolve timeout issues on the Revenue Screen | N/A |
| CRS-I3096 | Admin & BookNow 2.0 | 2025.4.8553 | Add Suppress Rate setting to rate code Added Suppress Rate to Hotel Rate Code page in Nebula CRS. If enabled, that rate code will be suppressed in web template emails going to the guest as well as if the guest is viewing the booking in BookNow. The agent will still see the rate when logged in or when receiving the web confirmation email. | N/A |
| CRS-I3097 | BookNow 2.0 | 2025.4.8553 | Email Guest Confirmation Added option to email guest on Guest Details page. When selected a web template email to the guest will also be queued 5 min after saving the reservation. A button has also been added to the confirmation to queue the email from there. Not recommended to include payment links as the guest can click and be redirected to payment gateway. | N/A |
| CRS-I3123 | BookNow 2.0 | 2025.4.8553 | Add option to only show Max pax and Max Adults Added Show Sleeps Children room description tick box to Site page on Content Manager. This will show/hide the sleeps children description in BookNow 2.0 | N/A |
| CRS-I3114 & CRS-I3121 | Report | 2025.4.8559 | Allocation Grid Report Changes Minor change on the heading of this report for readability by adding a month name and day, before it was just saying 1,2,3. The report will show if the allocation is still 'Available' or not (unit/s has been released or sold). Added new report Corporate Allocations Grid report | #216174 |
| CRS-I3109 | Admin | 2025.4.8569 | Bulk Reservation Resave Functionality Added a 'Re-Save Reservation' option under the Config menu option. This option is similar screen to the 'Fix VAT Calculation' option where HTI can select a date and property where the system will load, recalculate and save the reservations linked to that property with arrival dates greater or equal to the selected date.Cancelled reservations will not be recalculated. | N/A |
| CRS-I3130 | Report | 2025.4.8570 | Deposits Received by Property & User Payment Type Displays deposits captured by user, including payment references. Allows filtering by user, property, and payment type. | #216512 |
| CRS-I2981 | Call Center | 2025.4.8585 | Availability Chart Filter Change Changed Nebula Call Center density chart filters logic to work like eRes's property filter. | N/A |
| CRS-I3132 | Call Center | 2025.4.8585 | Reservation Search – Increased Results & Improved Performance Increased the number of reservations returned in Call Centre searches from 10 to 200. Improved performance by returning search results only and loading full booking details only when a reservation is opened. | #216629 |
| Zoho Number | Module | Version | Description | Zoho Desk Number |
| CRS-I3071 | Call Center | 2025.4.8442 | Deposits not posting for Loyalty Redemptions- OXITWOWAY Fixed deposits to correctly create and post to the PMS for Loyalty redemptions in Call Center. | N/A |
| CRS-I3070 | Interface | 2025.4.8453 | Booking.com Nebula - Reservation fails to save when Profile Surname is not present The system will now use the Given Name as the Surname if no Surname is supplied for Booking.com Nebula reservations, resolving save failures. | N/A |
| CRS-I3088 | BookNow 2.0 | 2025.4.8501 | Corporate Booker emails incorrectly sent to the guest when the agent profile email was blank Fixed the email hierarchy logic to prioritize the Contact email address when the Agent/Corporate Profile email field is empty. | N/A |
| CRS-I3092 | Call Center | 2025.4.8509 | Property Search Country Display Fixed a bug where the property search block always defaulted the country to "South Africa". The search block now displays the country linked to the property, or defaults to South Africa if no country is linked. | N/A |
| CRS-I3090 | BookNow 2.0 | 2025.4.8511 | Incorrect date/wording for 1st Night deposit policies in BookNow Fixed display issues for Deposit Policy wording and Due Dates for '1st Night's accommodation' rules in BookNow. | N/A |
| CRS-I3116 | Report | 2025.4.8531 | Agent Statistics report incorrect alignment in CSV Fixed issue where Agent Statistics reports when downloaded to CSV lost their column formatting. Reports fixed: - Agent Statistics by Agent Nationality Arrival Date - Agent Statistics by Agent Nationality Booking Date - Agent Statistics by Arrival Date - Agent Statistics by Booking Date - Agent Statistics by Guest Nationality Arrival Date - Agent Statistics by Guest Nationality Booking Date - Agent Statistics by Nationality Arrival Date - Agent Statistics by Nationality Booking Date - Agent Statistics by Property Arrival Date - Agent Statistics by Room Type Arrival Date - Agent Statistics by Source Arrival Date - Agent Statistics by Source Booking Date | #214984 |
| CRS-I3119 | BookNow 2.0 | 2025.4.8533 | Corporate profiles attaching as agent profile instead of corporate profile Fixed issue where a corporate contact would not use the companyId field in the reservation. | N/A |
| CRS-I3120 | BookNow 2.0 | 2025.4.8533 | Corporate Booker Guest profile being hidden Fixed issue where editing a selected profile would cause it to be hidden and unlinked to the agent | N/A |
| CRS-I3122 | BookNow 2.0 | 2025.4.8553 | Guest Profiles linked to Edit Guest Profiles User right Call Centre will now look at the Edit Guest History user right to allow access to guest Profiles | N/A |
| CRS-I3125 | Call Center | 2025.4.8553 | Cancellation Policy does not display on cancel templates Emails for cancelled bookings will now calculate most restrictive cancellation policies and display the policy | N/A |
| CRS-I3125 | BookNow 2.0 | 2025.4.8553 | Same-day bookings could not be cancelled. Reservations booked on the same day can now be cancelled on the same day. | N/A |
| CRS-I3127 | BookNow 2.0 | 2025.4.8553 | When force agent login is enabled the Agent Sign up window covered by agent login window Allowed access to agent invite page without a login. Fixed agent invite page styling | N/A |
| CRS-I3117 | BookNow 2.0 | 2025.4.8563 | BookNow 2.0 content manager pulling wrong property descriptions for some properties We identified a rare edge case where the Content Manager generates identical content keys using the format {instance}{propertyId}{inventoryId}{languageId}. In this scenario, the combinations propertyId = 1, inventoryId = 1, languageId = 1 and propertyId = 11, languageId = 1 both resolve to the same key (dreams111), causing content to overwrite unexpectedly. Added a button to Content Manager Site page in the Analytics section. Button can only be seen by Admin login. When pressed all descriptions of the customer will be downloaded for all visible properties and inventories. If the content exists for that property or inventory a new key will be generated with a copy of the content and the old content will be deleted. This needs to be done after a customer has been upgraded to this version. Some content will still be loaded by BookNow but changes coming through will not show as the Content Manager will only show/update content with the new key format. | #215797 |
| CRS-I3133 | Call Center | 2025.4.8565 | Cancellation fees could not be overridden to zero as expected. Resolved an issue where overriding the cancellation policy to 0 did not apply correctly. When overriding, multiple valid cancellation rules may share the same values, in which case the system selects one (for example, the 100-day rule). Additional logic has been added to prefer retaining the current cancellation rule where possible; however, this cannot be guaranteed in all cases. | #216729 |
| CRS-I3083 | Call Center | 2025.4.8574 | Mandatory service charge per day rate change issue Fixed issue where overriding a charge per day of stay service with a stay longer than 7 days would not work as expected. Bookings already affected need to be re-opened and the rate override must be removed and reapplied. | N/A |
| CRS-I3131 | Admin | 2025.4.8574 | PMS Interface Monitor Resend Error Issue When resending a reservation, rate, or profile message from the error column, all error messages were resent instead of only the selected one. The system now resends only the selected error message. | N/A |
| CRS-I3135 | Call Center | 2025.4.8574 | Allow editing of cancellation policy and amounts on past reservation Call Center will now look at the RIGHT_RESERVATION_EDIT_PAST user right to allow cancelling of past bookings | #216994 |
| CRS-I3118 | Report | 2025.4.8589 | Monthly Occupancy Report timing out due to subreport complexity Two new reports have been created -Summary and Detailed— to improve performance and prevent timeouts. Enhancements: Reports can be exported in both PDF and Excel formats. Reports can be run per property or across all properties, with automatic page breaks per property. Supports VAT-inclusive and VAT-exclusive views. Complimentary (Comps) reservations can be included or excluded. Hidden rooms can be included or excluded. For optimal performance, reports should be run one month at a time. Note: Inventory availability has been excluded. The report includes reservations only (past, present, and future), covering provisional and guaranteed bookings. | #216037 |