Knowledge Base
Client Success Team
HTI Product Articles
Recent Articles
NebulaCRS 2025.1
New Features/Changes Zoho Number Module Version Description Zoho Desk Number CRS-I2784 Call Center 2025.1.7863 New Merge Tags for Booknow 2.0 Payment redirect Added merge tags, {{payNowUrl_Due2}} and {{payNowUrl_Outstanding2}} that will redirect to ...NebulaPOS V2024.4
New Features Zoho Number Module Version Description Zoho Desk Number POS-I1791 Interfaces 2024.4.7 Track GL Exports Tracking of the GL exports have been added. Note that we do not track what has been exported, we rather track which dates or periods ...Apex V2.92
New Features Zoho Number Module Version Description Zoho Desk Number AX-I680 Administration 1101 Added default to 'Zero days from arrival' if none was selected When deposit codes are created the collection date type is now mandatory. Deposit policies ...NebulaCRS 2024.4
New Features/Changes Zoho Number Module Version Description Zoho Desk Number CRS-I2748 eRes 2024.4.7752 Disable ability to create, edit and delete inventories in eRes Users will no longer be able to Add, Edit or Delete inventories if Call Centre is ...Apex V2.91
New Features Zoho Number Module Version Description Zoho Desk Number AX-I662 Administration 1001 Unlock user button on Employee build screen When a user has reached the allowed number of failed login attempts and their login is blocked, an "Unlock" ...
Popular Articles
Paid Out vs Cash Refund
1. Paid Out Cash disbursed by the hotel on behalf of a guest and charged to the guest’s account as a cash advance. A Paid out is built as charge code with the flag "Reduce from Cash". A Paid out will reflect under charges on the Revenue Report and on ...How to Install an Epson TM-T88VI LAN printer
1. To setup an Epson Printer, follow the steps below: The IP addresses are assigned by the router and, they are the unique identifier for each device on a network so they can all talk to each other. An example of an IP address is 192.168.0.0 or ...How do I confirm my Apex Availability?
The Apex availability is fluid and can be affected by many aspects. The best way to see your availability breakdown is by using the Availability Detail Report for the room and dates in question. If you think there is an issue with your availability, ...Why can I not allocate a room number to my reservation in Apex?
In order to allocate a room number to a reservation in Apex please follow the below steps: 1. Have you checked the Room Chart? Navigate to the Room Chart by either using the icon on the Speed Bar or selecting Processing -> Reception -> Room Chart. ...How do I find a past reservation in Apex?
In order to find past reservation in Apex please follow the below steps: 1. Archived Lookup Should reservations not be found in the Reservation Lookup they will most likely be in the archive. Depending upon Apex system settings cancelled or no-show ...