Please log a ticket with the Client Success Team through our website or via email - this will not be done over the phone as HTI requires this information in writing.
- If you have forgotten/lost your username, please provide the following details:
- Full Name;
- Position;
- Email address assigned to your username;
- Property/s.
- If you have forgotten/lost your password, please provide the following details:
- Full name;
- Position;
- Email address assigned to your account;
- Property/s;
- Username.

Please note
HTI does not keep password history, a new password will be provided.
- If you have forgotten/lost your username and password, please provide the following details:
- Full name;
- Position;
- Email address assigned to your account;
- Property/s.