FAQ
How do I add a Rate code which is not listed on the NebulaCRS Lite Portal?
On the NebulaCRS Lite Portal, there is a list of Rate codes under Hotel Rate Codes that the property may use. If there is a Rate Code which is not on the list, please contact the Client Success Team. Advise them what Rate Code you need and who it ...
How to add a Rate Code to a Hotel?
1. Rate Codes Log into NebulaCRS. Navigate to Rates -> Hotel Rate Codes A list of Rate Codes have been provided, select the relevant Rate Code from the list. Take note if the Rate is a Base Rate or a Derived Rate. Base Rates: This rate is a ...
Forgotten or Lost Username and/or Password for NebulaCRS Lite Portal
Please log a ticket with the Client Success Team through our website or via email - this will not be done over the phone as HTI requires this information in writing. If you have forgotten/lost your username, please provide the following details: Full ...
Where do I get access to the NebulaCRS Lite Portal?
Please contact our client success team will be able to provide access Contact HTI Support Please Note Please log a ticket through the HTI website or via email so that HTI may have the request in writing The Client Success Team will provide you a link ...
Can Reservations on the NebulaCRS Lite Portal be Amended or Cancelled?
Reservations that are made through the Channels cannot be amended or canceled on the portal Reservations coming from a Channel should be modified by the channel. Canceling or amending a reservation on NebulaCRS or the PMS will not cancel the booking ...
How to Search for and View Reservations on NebulaCRS
In order to Search and View reservations the below steps need to be followed: 1. Reservations Log into NebulaCRS Navigate to the Reservations tab. Options for searching reservations include: eRes Reservation Number; Hotel; Date Type - Search by ...