POS Supervisor Processes
PlusPoint ERROR - No outlet defined for employee
How to resolve the PlusPoint system error: "ERROR - No outlet defined for employee". When an employee is created on PlusCentral the Outlet/s they have permission to work on should be defined. This can be found on step 3 "POS Outlet/s Worked" of the ...
Shift Reading does not Print
In order for the Shift Reading to Print the workstation needs to be added on PlusCentral with the Bill Printer defined. When you open PlusPoint and you receive a message "The Workstation has not been built in the system configuration" then this means ...
PlusPoint not opening - Database or Server not Connected
Message received when trying to open PlusPoint: Database: [PlusPoint_Database name] or Server: [Server name or IP Address,1433] Not connected In order to find where the issue may lie need to determine if this is occurring only on the workstation or ...
How do I create a PlusPoint shortcut?
In order to create a PlusPoint or PlusCentral shortcut on your Desktop the below steps need to be followed: 1. Shortcut Click on the Windows Menu button, Select or Search for the "RUN" Option . Enter the IP Address of the server or the Computer name ...
How do I activate Happy Hour in PlusCentral?
In order to activate Happy Hour the below steps need to be followed: 1. Category Codes Access PlusCentral and navigate to Administration -> Stock Administration -> Category Codes. Select the Category you would like to activate Happy Hour discounts on ...
My PlusPoint system date is behind how do I catch up to the correct date?
Should it happen that the PlusPoint system date is behind the below steps need to be followed in order to run multiple End of Days: 1. End of Day Lockout Access PlusCentral and navigate to Administration -> General Administration -> System ...
How do I fix an "Invoice in use" message on PlusPoint when no one is working on the invoice?
Should it happen that PlusPoint keeps showing the "Invoice in Use" message although no one is working on the invoice and a shift needs to be closed the below steps need to be followed: 1. System Lockout In order to release this invoice a POS lockout ...
How do I see which items were Voided on the Point of Sale?
In order to see which Items were Voided on the Point of Sale please follow the steps below: 1. Point of Sale Reports Login to PlusCentral and navigate to Reports -> Point of Sale Reports -> Transaction Audit Report. Select the appropriate Outlet and ...
I closed my Shift by mistake on the Point of Sale
In order for the Shift to be reopened on PlusPoint please see the below steps: 1. Closing Shifts If invoices were processed on the Shift that was closed prematurely, we will not be able to reopen the shift, as revenue will duplicate to the PMS. If no ...
How do I view or print a past invoice on the Point of Sale?
In order to view or print a past invoice the below steps need to be followed: 1. Control Menu Please note you will require Supervisor rights to complete this action. Open PlusPoint and select the "Control Menu" button, thereafter enter your ...
How do I reopen a closed invoice on the Point of Sale?
In order to reopen a closed invoice on PlusPoint please follow the below steps: 1. Control Menu Please note you will require Supervisor rights to complete this action. Open PlusPoint and select "Show Closed" at the top of the page. Select the ...