Online Agents
NebulaCRS Available Channels and Connections
NebulaCRS offers seamless distribution to major OTA's, Local Tour Operators and the GDS. An active list of channels can be found below Updated 26 August 2024 Channel Prime Travel Find Me GDS in Partnership with Sabre/SynXis Channel Plus in ...
Google Hotel Ads
BookNow and NebulaCRS Integrates with Google Hotel Ads, see below video for how it works Required: BookNow Video Content: BookNow and Google Hotel Ads How it works To understand how this differs from Google Ads, refer to the blog article: Google Ads ...
Hotelbeds Channel Connection
NebulaCRS Hotelbeds Direct Interface The Hotelbeds interface is available for direct connection to the Hotelbeds channel from NebulaCRS. The interface supports availability, rate and restriction uploads along with reservation delivery. What is ...
Booking.com NebulaCRS Interface Mapping
1. Introduction The Booking.com interface is available for direct connection to the Booking.com channel from NebulaCRS. All future enhancements and modules will be made to this interface going forward. The Booking.com eRes and Booking.com Nebula ...
DirectPush - ProfitRoom Interface Mapping
1. Introduction The Channel Interface with ProfitRoom has been re-certified and now utilises the DirectPush interface. The DirectPush interface is the Nebula framework generic ADS interface that can be used for various 3rd Party channel connections. ...
HotelHub (FlightCentre) Channel Connection
NebulaCRS FlightCentre via HotelHub interface. The HotelHub interface is available for direct connection to the FlightCentre channel from NebulaCRS. The interface supports availability, rate and restriction uploads along with reservation delivery. ...
Channel Rate meal plans in eRes reservations
1. Reservations from distribution channels (ADS) will not assign a meal plan, this field is left blank. Eg Booking.com Expedia, Agoda, Siteminder. The PMS will assign the meal plan as to what has been linked to it. 2. Reservations from API interfaces ...
Booking.com eRes Interface Double Rate amount is more than the sharing rate for two pax?
The Rate for a double person on Booking.com is incorrect, the extra person or third person rates are added to the sharing per person rate and sent as a double rate. eRes uses the Standard Pricing Module when uploading rates to Booking.com, what this ...
Why are ADS bookings now overriding availability in eRes, instead of failing?
1. ADS Interface and Availability The eRes ADS interface will send a full availability update once per day and partial availability updates throughout the day as availability changes, to update availability on the channel. When there is availability ...
How to Map Property, Rooms and/or Rates to Expedia?
If a new property, room or rate is added or changed on Expedia then the mapping needs to be updated or new mapping needs to be added. The Expedia ADS channel will have already been added on your eRes instance. If not, please contact you Client ...
Channel Message Logs, Errors and Issues on NebulaCRS
The System Administrator will have access to the Channel Message Logs, Errors and Issues on NebulaCRS. These items interfaces connected to eRes such as API's, PMS's ADS's If there are any issues or an investigation that needs to take place for ...
How do I fix frequent Agoda configuration errors?
When availability updates are failing, the ADS message logs are checked in order to resolve these errors. In order to resolve the errors found on the ADS message logs the below steps need to be followed: 1. ADS Message Logs To access the messages ...
How do I fix frequent Expedia configuration errors?
When availability updates are failing, the ADS message logs are checked in order to resolve these errors. In order to resolve the errors found on the ADS message logs the below steps need to be followed: 1. ADS Message Logs To access the messages ...
How do I fix frequent Booking.com configuration errors?
When availability updates are failing, the ADS message logs are checked in order to resolve these errors. In order to resolve the errors found on the ADS message logs the below steps need to be followed: 1. ADS Message Logs To access the messages ...
What are the steps needed for an Agent to connect to eRes via an API?
In order for an Agent to connect to eRes via the API the below steps need to be followed: 1. Source Code The first step is to create a new Source Code specific to the API Channel in NebulaCRS. Access NebulaCRS and navigate to Channels -> Source. ...
I cannot find an OTA/Channel reservation in eRes, what do I do next?
In order to find the reason for the OTA reservation not being in eRes the below steps need to be followed: 1. GDS Exception Report The first step would be to look at the GDS Exception Report. Navigate to Tools -> System Administration -> Interfaces ...
How do I Closeout a Rate to an OTA or GDS in eRes?
In order to create a Rate Closeout specifically for an OTA or the GDS the below steps need to be followed: 1. Rate Closeouts When a Rate is closed out it will not be displayed as an available Rate for attachment to the reservation on the itinerary. ...
How do I Closeout Inventory to an OTA or GDS in eRes?
In order to create an Inventory Closeout the below steps must be followed: 1. Inventory Closeouts The term Closeout refers to the closeout of Inventory, or making it unavailable for sale on the reservation front-end, and in turn, this instruction to ...
Why are my Rate amounts incorrect on the OTA's?
In order to see why Rates are not displaying on the OTA's the below steps need to be followed: 1. Rates Before the other steps can be completed access eRes and navigate to Tools -> System Administration -> Properties -> Properties. Please confirm ...
Why are my Rates not displaying on the OTA's?
In order to see why Rates are not displaying on the OTA's the below steps need to be followed: 1. Rates Before the other steps can be completed access eRes and navigate to Tools -> System Administration -> Properties -> Properties. Please confirm ...